shimone

Hello!

My account was suspended because of my inactiviti.

i tried to login via my mobile but ended up with a locked account.

so i have reset my password but now i cannot login to reacticvate my account.

can you please help me get my website back up?

Username: shimone

Domain: shimon.elbaz.me

Thanks!

i changed it, and i still have the same issue... some computers can access it and some cant find it...

is this the correct configuration?

hey,

i have the hosting account active for a while now (a few months) and i have noticed that for some people and somtimes me on diferent computers

there is no access to the site. it is redirected to GoDaddy (my domain name provider) saying it is parked there.

i noticed that it can be available to one computer and not to another one at the same time even if they are under the same WIFI/ LAN network.

after some research on the web i can to the conclusion that the problem might be with my MX records / Cname records or something like that.

is there any chance someone from the support team can take a look at it?

my domain is elbaz.me

Thanks,

Shimon.

OK, so it seems that the DNS problem was solved, but i still cant reach my cpanel.

not using elbaz.me/cpanel and not by try to login via heliohost.org.

also tried using the following link taken from another thread:

http://stevie.helioh.../x3/index.phpcp

could it be that there is a problem with Stevie ?

Thanks,

Shimon.

EDIT:

The servers are fine. Port 2082 was blocked. Using http://cpanel.elbaz.me/ works on port 80.

first of all thank you for the fast response.

second, this will solve the problem with the default page, but not why i cant login to my cpanel.

when i go to heliohost.org, i enter my credentials at the bottom of the page and get an error.

any idea why does that happen?

Thanks,

Shimon.

Hello,

i have created a new account on Stevie on Tuesday.

i still can't seem to login to my control panel and whenever i try accessing my webpage i see that it is still parked on GoDaddy.com.

my domain is elbaz.me

Thanks,

Shimon.