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gaucho

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Posts posted by gaucho

    [Solved] Irregular Access To Site

    in Customer Service

    Posted

    Hi,

     

    I recently created an account on johnny:

     

    username: phantom

    domain: phantom.co.cc

     

    I copied a couple of web pages to my webspace, however, when I tried to access my site earlier today from within my local browser, I received a message indicating no such site exists. But when I tried to access my account via the cpanel on the heliohost home page, I was able to view my file manager and access my email.

     

    When I checked again, some time later, I was now able to access my site without any problems.

     

    However, I have just returned to check my site, and I appear to have the same problem I encountered earlier in the day.

     

    Please could you let me know what might be the cause of this problem? Has my account not been set up correctly? Have I not correctly configured my settings? Or is it just a case of heavy traffic on the servers?

     

    Any help on this matter would be greatly appreciated. Thanks in advance.

     

    G

    [Solved] New Account

    in Customer Service

    Posted

    I have received the email with the reset password (thank you) however, when I try to enter the username "phantom" with this new password (ensuring all characters lower case and correct), I still get an invalid login message.

    Do I need to wait for a certain period of time before this password works? Thanks.

    [Solved] New Account

    in Customer Service

    Posted

    Hi,

     

    I created a new account on johnny a few days ago and received an email of confirmation.

     

    Extract from email:

     

     

    From: "no-reply@heliohost.org" <no-reply@heliohost.org>

    Sent: Friday, 13 July 2012, 0:26

    Subject: Hosting Account Installed!

     

     

    Your hosting account at HelioHost has been added to the creation queue. Here is your account information:

    Username: phantom (note: case sensitive!)

    Domain: phantomtest.co.cc

    Control Panel URL: http://phantomtest.co.cc/cpanel

     

     

    My username no longer appears in the creation queue, but I am still not able to log into cpanel. I have tried to follow the instructions to reset my password, but even with the new password provided I still get an error message stating login invalid.

     

    Please could you tell me if I have done something wrong during setup? Or is this something you are able to fix. Thanks.

     

    G

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