umakantm

my account is suspended. I cannot login to control panel. 

user name- umakantm

server- stevie

heliohost domain- umakant.mishra.work

Dear Root Admin,

You have added the above three addon domains. But that is not showing under my addon domain list. Hence I cannot manage, redirect or delete those addon domains.

Please make those show under my addon domain list.

Dear admin, I transferred my account to ricky server. Still I am facing problem to add on domains. I was trying to add "umakant.mishra.work", "ipsita.mishra.work", "soubhagya.mishra.work" etc. but it shows domain already exists. Feeling very frustrated. please solve it out.

thank you for all this information. i just deleted my account from johny. will try my luck for ricky or tommy.

what should I do now? how do I create addon domain? should I transfer account to ricky or tommy?

what happened to stevie? I had an account in stevie long back which stopped working. so I created an account in johny.

please advise.

Thank you very much. Now mishra.work is showing in the list.

However, I am trying to add "ipsita.mishra.work", "umakant.mishra.work", "soubhagya.mishra.work" as addon domains. But all of those showing similar error message after long waiting time. the domains are also not appearing in the domain list.

error msg-The adminbin “park” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess ended prematurely because it received the “ALRM” (14) signal.

please solve this problem for me. do I need to write in this forum for every addon domain in future?

user name- umakant

sub domain - triz.heliohost.org

dear admin,

I want to add "mishra.work" as my addon domain. But when I try to add this domain "mishra.work" as an addon domain it shows the message (XID fx8hwf) The domain “mishra.work” already exists in the Apache configuration.

However, the domain "mishra.work" is not appearing in the addon domain list.

How to proceed with addon domain?? please solve this problem and reply.

user name- umakant

sub domain - triz.heliohost.org

Nothing is working since many days, neither the sites not login to heliohost. We all feeling sad about this. I request the admins to make the server alright soon and restore the backups.

Kindly restore this database. Thanks a lot in advance.

-rw-r--r-- 1 root root 2.0M Apr 30 22:30 umakantm_wp104.sql

My wordpress data files are gone from phpmyadmin. I had built it with a lot of effort. I have not taken backup. Is there a way that you can restore it from your server backup?

user name - umakantm

server - stevie

site name- http://freejournal.heliohost.org

other site- http://mishra.work

dear helpdesk,

Last few days all my sites sites are down and showing database error.

the site http://freejournal.heliohost.org/freejournal/index.php shows the following error:

DB Connection failed: SQLSTATE[28000] [1045] Access denied for user 'umakantm_journal'@'localhost' (using password: YES)

the site http://mishra.work/blogs/ shows the following error

Error establishing a database connection

I tried to check through phpmyadmin. but phpmyadmin is asking me username and password again and again and is not allowing me to login.

I need your help to solve this problem.

regards,

Umakant Mishra

Dear byron,

Yes I am receiving emails from my account.

Yes, if you reset the password I will certainly get it in my registered email address.

I just reset my password now and got the following code/url in my email. but when I enter the confirmation code the interface says "account suspended...".

Your Confirmation Code is: SsVEmD085NRl5HRD

Please enter it in your browser or use one of the following urls to reset your password:

SSL Reset Link:

https://stevie.heliohost.org:2083/resetpass/?action=reset&pass=SsVEmD085NRl5HRD&user=umakantm

NON-SSL Reset Link:

http://stevie.heliohost.org:2082/resetpass/?action=reset&pass=SsVEmD085NRl5HRD&user=umakantm

Dear byron,

As it is not taking my password I made a password reset and got the confirmation code in my email. but when I enter the confirmation code it says

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

I cleared the cache (of Chrome) and also used two other browsers (IE & Opera) which are not much used. But same message.

Please solve it out.

Regards,

Umakant

copying the URL from the email also does not work. I tried both SSL and non-SSL reset links. but it says:

Auth token mismatch: please make sure you copied the full url from the email and that you have used the same browser session you started the process in.

Need your help to reset password and activate the account.

regards,

user name- umakantm

domain- freejournal.heliohost.org

server- stevie

Dear heliohost support,

I cannot login to control panel. It shows my account is suspended.

I would request you to activate my account and oblige.

regards,

Umakant

Dear admin,

I don't find such a file name in any of my sites. Will you please inform which folder the file belongs to so that I can take necessary action to remove the problem.

/search?q=seo+agency&search_type=tags&entity_type=object&en

regards,

Umakant

Dear admin,

1. I have removed six of my domains, viz., analyzis.pro.tc, solutions.pro.tc, fashionforum.tk, invention.pro.tc, innovation.pro.tc and triz.net.tc. Hope this will reduce the server load.

2. I have no way to know where is the URL "/search?q=seo+agency&search_type=tags&entity_type=object&en" coming from. Please give me more details about this file/URL.

Umakant

hh username- umakantm

server- stevie

main domain- freejournal.heliohost.org

pl. enable my account.

Dear Admin,

Thanks for unsuspending my account, but most of my sites are not coming, just showing "INACTIVE". I hope they will be activated in due course.

However, if there is really excessive load on the server, you better change your policy and allow only 2 or 5 sites per account, or restrict bandwidth 1 GB per month (or less if you so think), and/or reduce 500 MB diskspace to further less. But this type of arbitrary suspension of accounts shows your unprofessionalism.

Besides, compulsory logging in to the control panel every month is an absurd condition. Generally web designers update the structure of their site frequently, but a common man has no need to login to the control panel once the site is complete. Forcing people to login frequently to the control panel indirectly encourages them to do more experiments and cause more server load.

If you have some genuine reason to force people to longin every month, then please send a reminder a week in advance, instead of abruptly suspending the account. Punish people for doing mischief, but don't punish just because somebody forgets to login.

I also feel heliohost as my own server and praised heliohost in many forums. I suggest you take long term sustainable measures than playing with the emotion of your clients who have trusted on your server and services.

Please forward this mail to your seniors for information.

Regards and best wishes,

Umakant

What is this my dear heliohost staff?

1. I had logged in during last week, so not a case of month's delay.

2. I have beautiful intellectual stuff in my sites.

3. I have given backlinks to heliohost.org in every site.

4. I have posted many praising comments about heliohost on various forums.

But why do you still suspend my account every now and then? Don't you like good people to host good sites on your server? If you behave like this, either people will comment negatively about you or only idiots will host garbage on your server. Please be serious about your policy..

MAY I REQUEST YOU TO ACTIVATE MY ACCOUNT PLEASE..

regards,

Umakant

Besides my sites are hardly visited by people. So there is no question of any traffic load, traffic may be about few MBs in a month.

Even I have no advertisements on my site. No commercial intention, purely personal site.

Most of them are static sites, very few pages per site, no updates since long, so no question of server load. Most sites are running Frog CMS, which is extremely light and puts the minimum load on a server.

If you say the suspension is because of server load, will you please be specific and tell me which of my site puts unacceptable load, so that I can remove that site or change the engine.

Regards,

Umakant

Dear Admin,

will you please enable my account.

user name - umakantm

server - stevie

domain- freejournal.heliohost.org

Note: it is frustrating to see the account suspended time and again. The links to activate suspended account says "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." And the worst thing is that there is no way to contact any admin..

Hope you solve the problem..