1) Create a new topic named "Queued: hh_username", replacing hh_username with your HelioHost username 2) In your post, include the following information: a. your HelioHost username b. the server your account is on c. your HelioHost main domain Username: airocean Server: Johnny Domain: www.airoceancourier.com Also does not seem to be emailing me my password request. email should be the same as on forums.