tcodeman

a. tcodeman b. Steve c. grosst.com I received an email that said "Your hosting account at HelioHost has been suspended as a result of account inactivity.......etc." I clicked the link in the email but it said "We're sorry, but we either could not find that account in the database, or it is not listed as inactive......etc." I can't log into my cpanel account because it says this account is suspended and I can't renew using the renew page. I have posted this twice already and so far the answers haven't done anything except to tell me to do things I have already tried. First Post: http://www.helionet.org/index/index.php?showtopic=10533 Second Post: http://www.helionet.org/index/index.php?showtopic=10553 -tcodeman

a. tcodeman b. Steve c. grosst.com I received an email that said "Your hosting account at HelioHost has been suspended as a result of account inactivity.......etc." I clicked the link in the email but it said "We're sorry, but we either could not find that account in the database, or it is not listed as inactive....etc." I can't log into my cpanel account and I can't renew using the renew page. An admin in another topic told me refresh my cache and then fix the database error my page says, but I can't log in via cpanel or ftp. So I can't fix the problem. Thanks

a. tcodeman b. Steve c. grosst.com I received an email that said "Your hosting account at HelioHost has been suspended as a result of account inactivity.......etc." I clicked the link in the email but it said "We're sorry, but we either could not find that account in the database, or it is not listed as inactive....etc." I can't log into my cpanel account and I can't renew using the renew page. Thanks

Back to normal. Thanks (except the pages load slowly, but thats a server load problem)

My account got suspended for not logining into cpanel. When I tried the renew script, it didn't do anything, even when I tried to login a few days later. Could you reactivate my account if possible (or if its gone, delete the username from the database so I can recreate my account (right now it says username is taken, so my account must still be there)). My username is: tcodeman Thanks