BlankMind

http://www.heliohost.org/scripts/renew.php?...

It's the same link, I wonder why it said my account was not in suspended list. Maybe the script takes a interval between blocking and adding to list?

Anyway, thanks for reactivating it

I'm the webmaster from http://ee06.heliohost.org, an free ad-based account. I received an e-mail saying that my account was suspended, and I'm sure it was because I haven't logged in cPanel for more than 3 months. The link that came for renewing takes me to a page with this message: "Sorry, your username could not be found in the list of accounts suspended for being inactive. If you have a forum-based account, try renewing it. Otherwise, contact site support.".

Now that I can't use the link to renew account and can't log in cPanel, what should I do to make the account functional again?

Thanks for help,

Antonio.

Well, how my account is not in posting plan, I think I'll trust you and hope I have "renewed" the account just by logging on it.

I hope djbob read this message so he can give me a definitive answer. Thank you very much for your message

Yes, I understand the reason of this. What I want to know is if the fact of logging in cpanel again today is enough to avoid my site of being deleted.

Hello, Heliohost guys o/

I have an ad supported account and I'm very happy with the service.

I just received this e-mail:

"Dear ee06,

Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Wednesday, December 31st. This is either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=ee06'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store.

Regards,

HelioHost Staff"

The link takes me to a page that shows:

"Sorry, your username could not be found in the list of accounts suspended for being inactive. If you have a forum-based account, try renewing it. Otherwise, contact site support."

What I did was login cpanel again. Is that enough to avoid my account of being deleted? I would be very happy if someone can give me some information.

I've not logged in the account for a long time because I've installed a photolog script, so every user (including me) post the image from a webpage and I don't need to change things in cpanel or upload files myself in ftp.

Thank you very much for the support.

o/