Dear HelioHost Support Team,
I hope this message finds you well. First, I want to thank you for your recent help in resolving my account suspension issue - I truly appreciate your excellent support.
I am now facing a technical problem during the installation of a script (Sngine from CodeCanyon) on my Tommy server account, and I require your technical assistance as I am a beginner in this field.
Problem Description:
When I try to run the installation script(install.php), I encounter fatal database errors preventing the installation from completing.
Error Details:
Fatal error: Uncaught mysqli_sql_exception: Table 'ads_campaigns' already exists in /home/turk.helioho.st/httpdocs/install.php:7208
Apache error: mod_fcgid: stderr: thrown in /home/turk.helioho.st/httpdocs/bootstrap.php on line 31
What I've Tried:
· I attempted to re-run the installation multiple times
· I verified that the database credentials are correct in the configuration file
· I tried accessing the install.php file directly via the browser
Request:
Since I lack the technical expertise to resolve this database conflict,I would greatly appreciate if your technical team could:
1. Check if there are any residual database tables from a previous installation attempt
2. Clear any conflicting database tables or reset the database state
3. Ensure the database is in a clean state for a fresh installation
The database name associated with my account is: [gjamesbrown76_dodo]
I believe this requires server-side database management expertise that is beyond my current skill level. Any assistance you can provide would be immensely helpful in getting my website operational.
Thank you in advance for your technical support and for providing this valuable hosting service.
Best regards,
[OussAma]
Username: gjamesbrown76
