Hello HelioHost Support Team,
My account username: osamalovirboy
Affected site / subscription: turkiii.helioho.st
I uploaded a PHP/Laravel application to my hosting via Plesk File Manager, extracted the files into httpdocs, and now I get a "504 Gateway Time-out" in the browser. I am a beginner and need your help to make the site run correctly. The Plesk control shows the Document Root field locked (value: httpdocs) and I cannot change it.
Please assist with the following items (step-by-step or perform them on my behalf if possible):
1) Document Root
- Please change the Document Root for this subscription to:
`httpdocs/public`
- If you cannot change it, please advise and perform the secure alternative: move the **contents** of `public` into `httpdocs` and update index.php autoload paths correctly (or tell me you will do that).
2) PHP version and extensions
- Confirm the PHP version assigned to my site (I saw PHP 8.3.21 in Plesk — please confirm).
- Ensure the following PHP extensions are enabled for this domain:
`pdo_mysql, pdo, mbstring, fileinfo, openssl, tokenizer, xml, ctype, json, bcmath, gd`.
- If any extension is missing, please enable it or tell me the steps.
3) File permissions (storage & cache)
- Set the following permissions (recursively) on the app directories:
- `storage/` → 775 (owner write)
- `bootstrap/cache/` → 775
- Confirm these were applied.
4) Database & .env
- Confirm the MySQL database was created successfully and that I can access phpMyAdmin.
- If you prefer, I can create the DB and user; otherwise please confirm the DB name and username assigned.
- Confirm that `.env` file is in place and that `APP_URL` is set to `https://turkiii.helioho.st`.
5) APP_KEY and Composer
- Please run (or allow me to run) the following commands from the project root:
- `composer install` (if vendor is missing)
- `php artisan key:generate`
- `php artisan config:cache`
- `php artisan route:cache`
- `php artisan view:clear`
- If you need the exact PHP binary path for Plesk, please use `/usr/bin/php` or the appropriate PHP CLI path on the server.
6) Scheduled tasks / Cron
- Enable cron / Scheduled Task that can call a URL or run curl/wget. Example cron command for scheduled posting:
```
* * * * * /usr/bin/curl -s "https://turkiii.helioho.st/post/cron" > /dev/null 2>&1
```
- Please confirm whether `curl` or `wget` is available for scheduled tasks.
7) Logs and cause of 504
- Please check the latest webserver / PHP / application error logs for `turkiii.helioho.st` and paste the last 20 lines of relevant errors (or tell me what you found). The 504 appears immediately after I uploaded the app — I suspect the document root or missing app setup is the cause.
8) Security / .env protection
- Ensure `.env` is not accessible via the web (deny public access to `.env`) and confirm `.htaccess` rules or server-level rules applied to protect sensitive files.
9) If you perform the changes
- If your team can perform the above changes, please reply with:
- Which steps you performed
- The exact Document Root path set
- DB name and DB user (so I can update `.env` if necessary)
- Confirmation that APP_KEY was generated
- Confirmation that cron is available and working
- Any remaining manual steps I must run via Plesk File Manager
I am new to this, so please provide brief step-by-step feedback or do the fixes for me if possible. Thank you very much for your assistance — I can provide any screenshots or additional details you need.
Best regards,
Osama (username: osamalovirboy)
email: [osamalovirboy@gmail.com]
Hello HelioHost Support Team, My account username: osamalovirboy Affected site / subscription: turkiii.helioho.st I uploaded a PHP/Laravel application to my hosting via Plesk File Manager, extracted the files into httpdocs, and now I get a "504 Gateway Time-out" in the browser. I am a beginner and need your help to make the site run correctly. The Plesk control shows the Document Root field locked (value: httpdocs) and I cannot change it. Please assist with the following items (step-by-step or perform them on my behalf if possible): 1) Document Root - Please change the Document Root for this subscription to: `httpdocs/public` - If you cannot change it, please advise and perform the secure alternative: move the **contents** of `public` into `httpdocs` and update index.php autoload paths correctly (or tell me you will do that). 2) PHP version and extensions - Confirm the PHP version assigned to my site (I saw PHP 8.3.21 in Plesk — please confirm). - Ensure the following PHP extensions are enabled for this domain: `pdo_mysql, pdo, mbstring, fileinfo, openssl, tokenizer, xml, ctype, json, bcmath, gd`. - If any extension is missing, please enable it or tell me the steps. 3) File permissions (storage & cache) - Set the following permissions (recursively) on the app directories: - `storage/` → 775 (owner write) - `bootstrap/cache/` → 775 - Confirm these were applied. 4) Database & .env - Confirm the MySQL database was created successfully and that I can access phpMyAdmin. - If you prefer, I can create the DB and user; otherwise please confirm the DB name and username assigned. - Confirm that `.env` file is in place and that `APP_URL` is set to `https://turkiii.helioho.st`. 5) APP_KEY and Composer - Please run (or allow me to run) the following commands from the project root: - `composer install` (if vendor is missing) - `php artisan key:generate` - `php artisan config:cache` - `php artisan route:cache` - `php artisan view:clear` - If you need the exact PHP binary path for Plesk, please use `/usr/bin/php` or the appropriate PHP CLI path on the server. 6) Scheduled tasks / Cron - Enable cron / Scheduled Task that can call a URL or run curl/wget. Example cron command for scheduled posting: ``` * * * * * /usr/bin/curl -s "https://turkiii.helioho.st/post/cron" > /dev/null 2>&1 ``` - Please confirm whether `curl` or `wget` is available for scheduled tasks. 7) Logs and cause of 504 - Please check the latest webserver / PHP / application error logs for `turkiii.helioho.st` and paste the last 20 lines of relevant errors (or tell me what you found). The 504 appears immediately after I uploaded the app — I suspect the document root or missing app setup is the cause. 8) Security / .env protection - Ensure `.env` is not accessible via the web (deny public access to `.env`) and confirm `.htaccess` rules or server-level rules applied to protect sensitive files. 9) If you perform the changes - If your team can perform the above changes, please reply with: - Which steps you performed - The exact Document Root path set - DB name and DB user (so I can update `.env` if necessary) - Confirmation that APP_KEY was generated - Confirmation that cron is available and working - Any remaining manual steps I must run via Plesk File Manager I am new to this, so please provide brief step-by-step feedback or do the fixes for me if possible. Thank you very much for your assistance — I can provide any screenshots or additional details you need. Best regards, Osama (username: osamalovirboy) email: [osamalovirboy@gmail.com]
