emmanuelfosso206

Hello HelioHost team,

I hope you’re doing well.
My account was previously on a higher Morty hosting plan, but due to financial limitations I was recently moved back to the free plan. Unfortunately, during this downgrade, my website’s database was deleted, even though all my source files are still intact in my account.

I would like to kindly ask if it’s possible to recover or restore a backup of my database from before the downgrade. It’s a very important project for me, and even a partial backup would be extremely helpful.

Here are some details that may help you locate my account:

• Username: Emmanuelfosso205

• Domain / Subdomain: https://smartify.helioho.st/

• Approximate date of downgrade: 2nd November 2025

Thank you very much for your help and understanding. I really appreciate the amazing service your team provides, and I’d be very grateful if you could check whether a backup of my database still exists.

Best regards,

Emmanuelfosso205

Hello , Why did you unfairly suspend both of my accounts?

emmanuelfosso205 is on a billed server, and today I'm unable to log into the admin panel.

As for emmanuelfosso206, I never understood anything until today.

Please could you add a new domain name (reporters.helioho.st) to my account 🙏.

emmanuelfosso206

I would like to keep emmanuelfosso206 and suspend the newly created account.
Forgive my mistake. I had already created this account before your warning and I didn't know what to do afterward.
I promise not to do it again.🙏

Yes sir I would like to keep this one, help me please. And excuse my wandering.

Execution /opt/plesk/php/8.4/bin/php has failed with exit code 255, stdout: , stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/finder/Iterator/RecursiveDirectoryIterator.php on line 72 PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/error-handler/Error/FatalError.php on line 48

Dear Heliohost Support Team,

I hope this message finds you well. I recently paid and received a notification stating that my storage space has been increased . However, I have not noticed the increase in my Plesk panel yet.

Could you please assist me in ensuring that the upgrade has been applied correctly? I would greatly appreciate your help in resolving this issue.

Thank you for your attention, and I look forward to hearing from you soon.

Best regards,
Emmanuelfosso206