astaroth

hello. i enter y account and checking to see if i could find all the sudden missing space from my account it seems that the "logs" directory is now 170mb larger than before, but i checked it and i see no larger files or an amount of small files to add to that amount of lost space, and i would like to know if i delete all of them will i get the stolen space back, is there a chance a hidden file would be there taking that much space??? could you please check on that, there wasnt any of this a few days back when i logged in las time the only thing i am always aware is my this space, something must have happened in the last coupe of days taking that space from my accoumt and crating this mess i didn't even know about till today when i tried to login again

hello, as i said before i didn't know any reason to be suspended, i have jus found out you said my account was using a lot of cpu and memory resources, i haven't been around or login into the account for a while for personal reasons, but i just saw you unsuspended my account which i am grateful for, but i noticed another thing, las time i uploaded any files there were no more than 700mb used from my account i know this because i know about the limit situation leading to a suspension as well so i would like to know if you have a record of the logins recent ones and their IPs and is you can tell me if anyone have uploaded anything in the last month or so , as i said i haven't been around and my website have no reason to create any kind of server load much less for a long period of time, i log into the heliohost account once or maybe twice a month with no actions in there to keep it alive because i received a mail a while back that said if i didn't login at least once a month the account will be suspended so i just do that to protect my account because i need to make some updates to the websites but right now i am going through some personal problems, that is why i find it hard that if you have never seem any movement in my account related to heavy load it suddenly does that and the change in the amount of MB used because as i said i haven't upload any files in like 6 months or so, so if you have any records of that they could help us both find out if my account have been used by a third party with my knowledge, thank you for your time and understanding about all of this, anyway i sincerely apologize for any troubles i may have cause you even by this indirect attacker, but i would like to know about any recent actions inside my account you may have records of specially about FPT uploads, and possible software running because i saw a different left in my account used and if you have a record where was it uploaded so i can go there and remove anything in there, and thank you for unsuspending my account i really had no idea about any of this going on

hello heliohost team, i have jus found out that my account was suspended for no reason?? i would like to know whtat happened and to have it re activated again i haven't been updating the site for a while but i have been checking it out, so please re activate my account

thank you very much, everything seems to be working perfectly now, if anything i will get back to you

ok, if anything let me know

hello admins at Heliohost, i have been having troubles trying to enable the Mail services and the DKIM span protection for my domains, when i check them the are setup as "do not change", i select "enable" but then i check again and they are back to "do not change", i need to have those activated or Gmail wont accept any emails sent or delivered from my domains, i hope you can help me with that, thanks in advanced

thanks you very much, i have already removed the logos from the site, i am sorry for any inconveniences, i have no intentions to violate the terms of service or any applicable law, setting up an ecommerce site but still a long way to go, many details to fix first and i haven't even configured the SMTP or created an email account, so again, sorry for everything i sincerely didn't know about it, if i knew this was going to happen i would have never set those logos on the site, and thank you for your understanding, if anything please let me know, please check and see if the symbol placed instead is ok, if not just tell me and i will remove it as well, i don't want any more troubles

oohhh, you say that, i am working on the logo of the website, i am not a graphic designer so i took that for the time being, but i am not intended to impersonate another website, i just wanted to change the one that was placed originally , i didn't think that was going to cause any kind of a problem once o ever, but i will remove it is that's an issue, as i said i am not going to use that for real, the real logo is intended to say the same name as in the domain "Vendo Cositos", so if that is a problem i will remove the logo from the site as soon as the suspension is removed, i am so very sorry, i wasn't aware of this, because it is still a testing site, nobody knows about it yet, please excuse me about that. i apologize, i will remove it to avoid further inconveniences

User: hellmegadeth Server: Johnny Domain: vendocositos.helioho.st Hello, Owners of this website and community, my name is Dayan and i am from Venezuela, i am testing an Ecommerce site i was only able to update, install and make some few changes to the original script, i am still tweaking the website, i was about to upload some new changes to the site when i found out i was suspended, i don't really know the motives for this suspension, i hope this can be sorted out, i checked the statistics once or twice from plesk panel and i didn't see anything wrong, but if the site has any backdoors open from merchant or anything like that i was removing any links to any external source, so please be kind to me and give me a chance to keep trying and testing this site, it has been impossible for me to find another free host where i am able to install this script and test it and change it, please , i know the rules, i don't really know the cause for the suspension, if you let me know what happened i will fix it and it won't happen again, i really , really really need this site to work with, i am pretty desperate, so i am begging you to unsuspend my account, i have nothing else to say but to apologize for any inconveniences this may have caused to the entire community, please unsuspend my account, thanks in advanced the url of my domain: vendocositos.helioho.st user account: hellmegadeth hellmegadeth@hotmail.com Server: Johnny if you need any other info please ask

Hello, Owners of this website and community, my name is Dayan and i am from Venezuela, i am testing an Ecommerce site i was only able to update, install and make some few changes to the original script, i am still tweaking the website, i was about to upload some new changes to the site when i found out i was suspended, i don't really know the motives for this suspension, i hope this can be sorted out, i checked the statistics once or twice from plesk panel and i didn't see anything wrong, but if the site has any backdoors open from merchant or anything like that i was removing any links to any external source, so please be kind to me and give me a chance to keep trying and testing this site, it has been impossible for me to find another free host where i am able to install this script and test it and change it, please , i know the rules, i don't really know the cause for the suspension, if you let me know what happened i will fix it and it won't happen again, i really , really really need this site to work with, i am pretty desperate, so i am begging you to unsuspend my account, i have nothing else to say but to apologize for any inconveniences this may have caused to the entire community, please unsuspend my account, thanks in advanced the url of my domain: vendocositos.helioho.st user account: hellmegadeth hellmegadeth@hotmail.com