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  1. Thanks Krydos, seems ok, will inform you after testing it.
  2. Thank you Krydos, I am just amazed about, how you find time to manage all these things and help others. Now the two accounts are restricted to single directories, just the directories are incorrect. For SFTP username: steamspace_simbaprojects Required behaviour: Restrict access only to this directory: '<home>/simbaprojects.com' Current behaviour: Now this login tries to open directory: '/simbaprojects.com/htdocs' and reports: "Cannot get real path for '/simbaprojects.com/htdocs'. No such file or directory." and then opens: a directory named '/steamspace_simbaprojects' (this directory is not needed) For SFTP username: steamspace_projects Required behaviour: Restrict access only to this directory: '<home>/httpdocs/projects', (sorry earlier I forgot 'httpdocs' and mentioned '/projects') Current behaviour: Now this login opens a directory: '/steamspace_projects' (It contains a 'test.txt' file, just an info) I added <home> just because I don't know the real document root, i guessed it is '/', but anyway put <home>.
  3. Thank you Krydos. The two SFTP accounts are working and they have access to all home directory, can you please limit their access to only directories they are assigned to; Username: steamspace_simbaprojects Home: /simbaprojects.com (restrict access only to this directory, now it has access to all /) Username: steamspace_projects /projects (restrict access only to this directory, now it has access to all /)
  4. Thanks to you & sorry, I failed to notice you have already escalated.
  5. Hi wolstech, how to escalate this to Krydos?
  6. Hi, I tried adding new FTP accounts in plesk and failed. Then I read in a forum post that the feature is disabled for security reasons. Please add 2 new ftp accounts. Username: steamspace Server: Johnny SFTP Account 1 Details: For Domain: steamspace.in Required ftp Account Name: projects Root directory: /projects SFTP Account 2 Details: For Domain: simbaprojects.com Required ftp Account Name: simbaprojects Root directory: /simbaprojects.com Usernames and passwords are sent on HelioHost's Change Password page (https://heliohost.org/password/). Thanks to you
  7. Thanks to you. Here is the mail test result link: https://www.mail-tester.com/test-aqefj5yrp
  8. HI, my account name: steamspace Can you please setup simbaprojects.com with either SPF or DKIM. Gmail sends a mail delivery notice error: host gmail-smtp-in.l.google.com[74.125.137.27] said: 550-5.7.26 Your email has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. 550-5.7.26 550-5.7.26 Authentication results: 550-5.7.26 DKIM = did not pass 550-5.7.26 SPF [simbaprojects.com] with ip: [64.62.151.106] = did not pass 550-5.7.26 550-5.7.26 For instructions on setting up authentication, go to 550 5.7.26 https://support.google.com/mail/answer/81126#authentication 98e67ed59e1d1-2e92fc59723si7957592a91.177 - gsmtp (in reply to end of DATA command) I am not sure if this is the right forum to post this.
  9. Hi, Can you please add a domain to my account: Username: steamspace Domain: simbaprojects.com Thanks to you all
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