I have a Tommy account [pylmichael] with the domain mpyl.co.uk added alongside several subdomains.
I also have (or had? the account may be deleted) a Johnny account [michaelpyl] which I no longer use, that would've had the same domains associated.
I have a strong feeling this could be the cause of issues with using my domain with my account on Tommy (probably been the case for several months but I havent given any time until now)
Apologies as I am aware heliohost does not allow several accounts !
I also understand this could be a mistake with my records, but I think they are correct.
Thanks,
Michael