Hello HelioHost Support Team,
Thank you for your response.
Yes, this is the account I would like to keep.
I only created one HelioHost account. My friend also uses HelioHost and we both use the same internet connection, so the system may have detected multiple accounts from the same IP address.
The other account is not mine. We are two different users sharing the same network.
Please review my account and reactivate it. I will make sure to follow all HelioHost rules.