baghban

Thank you in advance for your time, and consideration , I will forward some sample emails to the specified email address.

thanks for your clear explanation, absolutely I need to reset to the default values.

actually I have a shopping website that i sale some pin codes which should be sent to the customers email address , and some days i have more that 500 request , so what is your suggestion about this issue ?what should i do about this limit ?

I always got this error when my website sent email :

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

XXXX@gmail.com

Domain shop-place.biz has exceeded the max emails per hour (1) allowed. Message discarded.

is it really i can just send 1 email per one hour ???

a.my HelioHost username : shopper

b. server my account is on : stevie

c. HelioHost main domain : shop-place.biz

the Problem has bees solved is works great with SSL now , Thank you

I can not connect via SSL connection on this sub domain : https://req.pin-center.info/ I got this error :

SSL connection error

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error code: ERR_SSL_PROTOCOL_ERROR

I have a valid SSL Certification on this sub domain , req.pin-center.info could you please check what is the problem ? how ever i do not have any problem with http, it works fine .

main domain : shop-place.biz

username : shopper

server: stevie

park domain : pin-center.info

sub domain : req.pin-center.info

thank you for your consideration .

the issue has been solved, thank you .

This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (License has a future date)

Once the license on this server is active, you will no longer see this message. If you have installed a license since loading this page, click here to reload.

main domain : shop-place.biz

username : shopper

server: stevie

Ok I will open a new topic in Customer Service, I check with anti-virus software but I do not find anything, I am sure about that !

Ok thank you very much for your help , actually i have a backup of my website, the only thing i need is to know why there should be a report , what is the source of malware , because i am sure about what i put on my server , also i have an dedicated ip on this account , is it any possibility to keep it ?

I am Still waiting for Your News about the file which content malware, also i paid for a dedicated IP, is it possible to transfer it on another Account ?

Ok thank you very much for your help , actually i have a backup of my website, the only thing i need is to know why there should be a report , what is the source of malware , because i am sure about what i put on my server , also i have an dedicated ip on this account , is it any possibility to keep it ?

We received reports of malware on your site. I cannot unsuspend this account or provide a backup.

Could you please tell me which file is malware, i am completely sure about my content on the server. I am sure something wrong here, i just use script to automatic backup my database, which is from this website http://www.hostliketoast.com/developer-channel/automatic-cpanel-mysql-backup-script/ and it is a trust web site, I request kindly to check it again and tell me in detail which file exactly you mean? I am very surprised about that!

could you please check why it is suspended:

a.my HelioHost username : shopper

b. server my account is on : stevie

c. HelioHost main domain : shop-place.biz

Thank you

I need to install a SSL certificate on this sub domain : pay.shop-place.biz

I try this for more than 30 times but always i get this error :

Install/Update A SSL Host

Your SSL certificate failed to install on your site.

Error from ssl wrapper: Unable to produce a valid Apache configuration file.

Could you please install this SSL certificate manually on my sub domain " pay.shop-place.biz" , thank you for your consideration.

main domain : shop-place.biz

username : shopper

server: stevie

sub domain : pay.shop-place.biz

waiting for your reply ,

thank you for your help , but there is still some issue , when i open this link https://req.pin-center.info/ i got this error :

SSL connection error

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error code: ERR_SSL_PROTOCOL_ERROR

but without ssl , http://req.pin-center.info/ it is ok, why ? what is wrong ?

main domain : shop-place.biz

username : shopper

server: stevie

park domain : pin-center.info

waiting for your reply ,

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thank you for your help , but there is still some issue , when i open this link https://req.pin-center.info/ i got this error :

SSL connection error

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error code: ERR_SSL_PROTOCOL_ERROR

but without ssl , http://req.pin-center.info/ it is ok, why ? what is wrong ?

also I add a new park domain : pin-center.info and I try to add SSL for this sub domain : req.pin-center.info , but still there is above error , i try more than 20 times , could you please add this SSL certificate manually for me ?

I need some help about this issue:

with dedicated IP, I have successfully added private key and certificate for my sub domain which is : pay.shop-place.biz

Things go wrong when I try to activate SSL, as follows:

Install/Update A SSL Host

Your SSL certificate failed to install on your site.

Error from ssl wrapper: Unable to produce a valid Apache configuration file.

main domain : shop-place.biz

username : shopper

server: stevie

sub domain : pay.shop-place.biz

waiting for your reply ,

Dear admin,,

I have had an account on stevie server and I have purchase a dedicated IP via PayPal ( transaction ID for this payment is: 83X58653EW8869841.)

main domain : shop-place.biz

username : shopper

server: stevie

thanks a lot