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Fred_

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Posts posted by Fred_

    [Solved] Suspended: Airplane

    in Suspended and Queued Accounts

    Posted

    Dear Sirs:

     

    For your information:

     

    My account was again suspended.

     

    I received an e-mail containing:

     

    "Your hosting plan at HelioHost has been discontinued for inactivity. In order to keep your website active you must log into your control panel at least once every 30 days. The last time you logged in was 2016-02-13".

     

    I am sure I logged in on control panel on March the fifth.

     

     

    The same happened recently:

     

    I received an e-mail containing
    :

     

    "
    Your hosting plan at HelioHost has been discontinued for inactivity. In order to keep your website active you must log into your control panel at least once every 30 days. The last time you logged in was 2015-12-16.

     

    I am sure I logged in on control panel on January the second of this year.

     

    I felt you might want to be informed about this.

     

    The information you ask for:

     

    a: airplane

    b: stevie

    C: airplanes.heliohost.org

     

     

     

    Yours truly,

     

    Fred.

    [Solved] Suspended: Airplane

    in Suspended and Queued Accounts

    Posted

    Dear Sir:

     

    Thanks for your quick reply and the information.

     

     

     

    I appreciate your effort and the information but regrettably:

     

    The configuration of this computer has not changed compared to the successful logins in November. (I have checked my log).

     

    Had I known my login hadn't registered properly I could have used other browsers, Windows versions, Linux versions or different pc's. But I didn't know. There were no peculiarities during login or the use of c-panel. The first I knew about a problem with that login was when I received the message stating the account had been suspended.

     

     

     

    No, I did not login on c-panel during my previous reply. I just clicked the link, checked if the address was the same as the one you provided and copied the address into my reply.

     

    I did however login on c-panel while I was waiting for the forum to load in order to enter this reply. (I also got some other work done while I was waiting). This login should have been registered.

     

     

     

    Again, many thanks for your reply, effort and time. I really appreciate it and I can't even start to imagine how much effort must go into keeping your service running.

     

     

     

     

    Yours truly,

     

    Fred.

    [Solved] Suspended: Airplane

    in Suspended and Queued Accounts

    Posted

    Only certain ways opf logging in actually count. The form on our website, or the one at http://stevie.heliohost.org:2082/ are the ones you should use.

     

    Dear Sir:

     

     

    Thanks for your reply and the information.

     

    The link I used on the second of January is the link I always use. I just used it again and copied the resulting URL from the address bar of my browser:

     

     

    http://stevie.heliohost.org:2082/

     

     

    This can not be the cause for the suspension for inactivity.

     

    Yours truly,

     

    Fred.

    [Solved] Suspended: Airplane

    in Suspended and Queued Accounts

    Posted

    Dear Sirs:

     

    For your information:

     

    My account was suspended.

     

    I received an e-mail containing:

     

    "Your hosting plan at HelioHost has been discontinued for inactivity. In order to keep your website active you must log into your control panel at least once every 30 days. The last time you logged in was 2015-12-16.

     

    I am sure I logged in on control panel on January the second of this year.

     

    I clicked the link in your e-mail but the page failed to load. After several attempts the page loaded after a long time but refused my login stating "invalid" every time I tried to log in.

     

    C-panel login refused login (invalid).

     

    After many tries my login was accepted and I could lift the suspention.

     

    By that time I was trying to log in at your forum but again, the login page didn't load and it took several time consuming tries before it finally worked.

     

    Now the site is working again so no action is needed to restore the account. Subsequent logins succeeded.

     

    Loading of pages of the support forum took several minutes or failed. (connection reset).

     

    I felt you might want to be informed about this.

     

    The information you ask for:

     

    a: airplane

    b: stevie

    C: airplanes.heliohost.org

     

    I wish you a prosperous New Year.

     

    Yours truly,

     

    Fred.

    FTP login

    in Customer Service

    Posted

    This can be caused by high server load. High server load is caused by high-use of the servers, abuse, or simply just alot of users using HelioHost. ;)

     

    The server load is available in my signature. The server load should be much lower when Charlie is up and running. ;)

     

    Have you tried using Web Disk instead?

     

     

    Thanks for your reply.

     

    I have tried "Web Disk" but it didn't work that time.

     

     

    The server load is not shown on my screen. Your message ends with the two lines shown below. Some days ago I did see the server load in your messages.

     

    Greetings,

     

    Fred.

     

     

     

    We are now trialling a brand new Q&A Site which we hope to be the best way of getting support! Learn more by clicking here!

     

    Below is the server load. The higher it is the slower. It's best when it is below 20.

     

    FTP login

    in Customer Service

    Posted

    Hello,

     

    When trying to establish a FTP connection the procedure often stops.

     

     

    I tried:

     

     

    Filezilla v3.3.5.1

     

    12:47:00 Status: Resolving address of ftp.airplanes.heliohost.org

    12:47:00 Status: Connecting to 216.218.192.170:21...

    12:47:01 Status: Connection established, waiting for welcome message...

    12:48:47 Error: Connection attempt interrupted by user

    12:48:51 Status: Resolving address of ftp.airplanes.heliohost.org

    12:48:51 Status: Connecting to 216.218.192.170:21...

    12:48:51 Status: Connection established, waiting for welcome message...

    12:50:52 Error: Connection timed out

    12:50:52 Error: Could not connect to server

    12:50:52 Status: Waiting to retry...

    12:50:57 Status: Resolving address of ftp.airplanes.heliohost.org

    12:50:57 Status: Connecting to 216.218.192.170:21...

    12:50:57 Status: Connection established, waiting for welcome message...

    12:52:58 Error: Connection timed out

    12:52:58 Error: Could not connect to server

    12:52:58 Status: Waiting to retry...

    12:53:03 Status: Resolving address of ftp.airplanes.heliohost.org

    12:53:03 Status: Connecting to 216.218.192.170:21...

    12:53:03 Status: Connection established, waiting for welcome message...

    12:55:04 Error: Connection timed out

    12:55:04 Error: Could not connect to server

    12:55:04 Status: Waiting to retry...

    12:55:09 Status: Resolving address of ftp.airplanes.heliohost.org

    12:55:09 Status: Connecting to 216.218.192.170:21...

    12:55:09 Status: Connection established, waiting for welcome message...

     

     

    WS_FTP Pro v8

     

    Finding Host ftp.airplanes.heliohost.org ...

    Connecting to 216.218.192.170:21

    Connected to 216.218.192.170:21 in 0.203125 seconds, Waiting for Server Response

    Error reading response from server.

    Connection closed by remote host.

     

     

    ... but it doesn't make a difference. Sometimes I get a connection without any problem; sometimes I don't get a connection.

     

    Can I do anything to improve this?

     

    Thanks,

     

    Fred.

     

     

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