hrts

Backups of my account files and DB have been done by you for the service move since CPanel end of service.

Please delete all DB backups and files backups of my account. And only keep my account open on the new service.

I'll proceed myself to the new install.

Thank you for the services provided until now.

There are possibilities to make DB backups without using CPanel:

https://stackoverflow.com/questions/22195493/export-mysql-database-using-php-only

Title: Suspended: hrts (not hearts)

The account is locked and cannot be renewed.

a. your HelioHost username: hrts
b. the server your account is on: tommy
c. your HelioHost main domain: hearts

Thank you very much for the quick help.

Could I ask for having my subdomain: *.domain.heliohost.org

moved as : *.heliohost.org

Please?

Same request for : *.domain.heliohost.org

moved as : *.heliohost.org

Thank you !

I am looking for advice on how to get ranked by search engines without using G. or M. accounts.

Thank you for any idea or documentation.

Thank you very much ! Help was really appreciated !

Still some difficulties are faced here to get the domain referenced on search engines.

Recently I connected to CPannel and saw that my account had been visited by this address in the US.

Has it anything to do with Helio Host ?

Last Login IP Address *.*.*.*

Thank you very much.
I apologize but please remove subdomain mention from post #6, at the sentence : "Also, the account ***** has been removed."

Thank you. Please create the following subdomain:

<removed> : 2 weeks ago, I was not aware that it was forbidden to subscribe twice. I registered this domain name, but my account was frozen. It is probable that the domain is not deleted yet, because I never reconnected as it is forbidden. I think I did not even activate it. So if this subdomain was registered by me 2 weeks ago and is empty, please delete it and reassign it as subdomain. I apologize I was not aware that it was not permitted to submit twice.

<removed> : if available.

Please do not mention the subdomain names in answer. I will remove them from my own post when done.

I request permission to send subdomain by PM.

Is the number of subdomains limited to 1?

Is it a favor or anyone can ask for this?

As far as I know 1 person can subscribe to only 1 account wathever the domain is (tommy, johnny, ricky), not more (no tommy + johnny for example).

I currently have an active account. So I cannot have more.

Due to the current world situation (pandemic) I was thinking about setting up an environment to provide support (daily entertainment) to the people concerned by the pandemic.

The problem is that I cannot subscribe 2 accounts.

I submit the idea and fully understand if it is rejected.

An alternative was to create a page into my existing account that redirects to another free host.

There is 1 main problem with this:

I cannot create a $name.heliohost.org.
Subdomains only allows to create $domain.$name.heliohost.org

Where I want to keep $domain and $name separated as they have nothing to do together.

Some cpanels allow to create unlimited: $subdomain.heliohost.org

But here it resulted for me in : $domain.$subdomain.heliohost.org

I don't question what was said.

For sharing purpose: some characters are eliminated from username and maybe from password chosen by the user.
This is transparent to the user with username (logins works with and without these characters inside the username), but not for password. My apologize if this observation is wrong. My hypothesis was that the password issues were due to this.

A possibility with the password difficulty is related to the characters type management.

There is a difference between the password typed by the user and the one kept by the server.

If more details could be useful, I suggest PM.

Please precise by PM or here which characters types are allowed/cleaned for passwords ?

If this is not too much asking, please remove the full URL mentioned in post #14.

Is the domain opened to the web ranking/crawlers ? Some free hosts block websites from being referenced.

Topic solved. Thank you.

Thank you for the advice about Tommy subscription.

Thank you for the previous domain reassigned.

Thank you for all the CPanel options available for free.

Cpanel is now accessible.

FTP is not working. Port and host are correctly updated from johnny to tommy but authentication is rejected.

Other parameters are 100% correct, as it was working with the previous account.
I tried with several ftp users, none of them works.

It looks like the issue of the previous account: is anything frozen for FTP on this account ?

4 first tries: key exchange, user seems accepted but connection fails.
Next tries: no connection to server, no key exchange. IP blocked ?

For users/developpers interested in Tommy subscription, here's how I subscribed with the useful advice from Wolstech:

1 minute before reset: subscription. Email validation redirects on server choice. Check Production. Validate.

On reset: press Refresh. Refresh button turns into Next button. Tommy is already checked, click Next.

Type domain name. Got kicked to captcha again (even under 60s). Check Production, Validate Tommy, reenter domain, this times password is asked.

This line above took me probably 1-2 minutes.

I waited a few days, before trying to connect to anything except support forum (helionet.org) to avoid account freeze. I got access to CPanel after manual password reset.

How can I have the same address as before on Jonny: ***.heliohost.org ?

After which delay will the domain name of the deleted account be available again for subscription ?

Thank you very much.

I requested account deletion of "A" 13h ago. "A" user has been deleted for heliohost.org.

I subscribed on reset.

"A" was still unavailable. I registered as "B".

Is there a possibility to rename my user name from "A" to "B" please ?