strangeit

Works already, without clearing cache. It takes some time to reactivate

Thnx.

Status can be: Solved.

Hello,

Reactivate does not work for:

strngdev

stevie

http://www.strangeitdev.heliohost.org/

Please, reactivate,

Thnx,

Peter

I have still 3 days left to renew, but already suspended/

Please fix it, so I can renew

strangit

stevie

www.strangeit.heliohost.org

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1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username

2) In your post, include the following information:

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

Hello,

I try to renew my account, but already my name is not in your database.

Please fix it, because I'm renewing for the final date.

Name: strangit

Server: stevie

Domain: strangeit.heliohost.org

Thanks!

Hello,

Log in to Cpanel via heliohost.org gives the message: username not found in database.

Loog in directly via Cpanel no problem.

My username is strangit.

server is stevie.

domain is strangeit.heliohost.org

Can you fix this, please?

You can reactivate your account here:

 

http://www.heliohost.org/scripts/renew.php

Works great; thanks!

Hello,

I still have a week for ny account is deleted, but I cannot reach it anymore of today.

Please reactivate:

strangit

stevie

strangeit.heliohost.org

Thanks,

Peter

I have still 3 days to renew my account, but the renew-script (link in email-notification) is not working. My account 'strangit' is not found in the database and if I find this error not correct then contact an administrator.

But there is nowhere on your website an email-address for an administrator!

Log in via Cpanel fails also!

Please help!

However, there appears to be a problem as it states that:

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

 

Sometimes you get that message if you accidently click twice on the renew page. If your able to login ok at your cpanel and you can see your site, then your ok.

I Have still 3 days to renew my account, but the renew-script is not working. My account is not found in the database" strangeit.

Log in via Cpanel fails also!

Please help!

Your account seems fine:

 

 

However, be warned that heliohost does not support ASP.NET currently due to some instability issues.

 

If you aren't seeing your site, refresh your browser's cache.

Hello, I use www.heliohost.org/cpanel en log in with my username and password.

I received an email saying my account was suspended. I clicked the link to renew the subscription and got the following error:

 

We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error.

 

 

Please advise

 

Thanks

Last week I received an email that my account (strangeit.heliohost.org) will be suspended on 28th December, unless I log on via Cpanel. I did that immediately, but today my account was still suspended.

I could reactivate it, but I think there is something wrong with your checking of inactivity on accounts.

Please fix it!

Greetings from tje Netherlands!