johnnyyh

Thanks for the clarification. I was under the impression that I was allowed one account on each server. 

Could you unsuspend this account:

jchan88 on Tommy (domain: jcprod1.heliohost.org)

For the other account:

johnnyh on Ricky (domain: jcprod2.heliohost.org)

Could I get a backup of my data?

Thank you!

I don't know why my account was suspended...I've been actively using it.

HH username: johnnyyh

server: Ricky

domain: jcprod2.heliohost.org

Can you pls un-suspend me? Thanks!

username: johnnyyh

Ricky

http://jcprod2.heliohost.org/

Not sure why I'm suspended for inactivity as I log in regularly...not even sure if I am really suspended because when I click on "renew account", it tells me "Your account can't be renewed because it's already active." But all my url's redirect to the "Account Suspended" page.

Please check and help.

Thanks!

Hi, I have an account on Ricky. When I hit my website, I get redirected to the "Account Inactive" page. However, I am not inactive as I log in regularly. Anyways, when I try to renew the account, it states that my account is already active. But, my website is still not functioning (keeps redirecting everything to the "Account Inactive" page.

Could you check? My account id is "johnnyyh"

Thanks!