Thank you for your help 👍

I have a separate issue with the tomauritius.com website, it is not loading. I have tweaked the php version settings etc but no result up to now. It used to work fine before the migration to Plex.

Please fix the tomauritius domain and the ekholiday domain so that I am able to view/access the historical email messages for both.

And, do as you proposed for the gorodrigues domain and the babooa domain,

“Browser cannot open the page because the server cannot be found”

none of the mailbox under the add on domains work except for the primary domain.

hello, my add on domain is not behaving normally. when i try to open the mailbox of the add on domain the action is not completed. it is not a network issue. please note that the add on domains and the associated mailbox were transferred automatically to plesk during the migration exercise.

Hello, I have been reading the support posts and I realise that I am yet to receive a mail invitation to move to Plesk.

Is the migration from cPanel to Plesk still on for my account having username "jio"?

Thank you for your support.

1 hour ago, jio said:

Internal Server Error 500

Internal Error (ID 207554892710508)

 

Hello, I am getting frequent Internal Server Error 500 (Internal Error ID 207554892710508) when I log in to my account. Please advise.

Internal Error (ID 62162286260082)

Internal Server Error 500

Internal Error (ID 207554892710508)

Hello, I am getting frequent Internal Server Error 500 (Internal Error ID 207554892710508) when I log in to my account. Please advise.

Please unblock IP address 102.115.128.120

thank you, keep up the good work.

The IP address 102.116.89.20 has been blocked for trying to log in to POP3 with the wrong password too many times. To prevent this from happening again in the future please make sure your email client username and password are correct. You won't be able to continue to cPanel until an admin unblocks you. To request that your IP be unblocked please visit

jio

Username: jio

Server: tommy

Domain: jio.heliohost.org

Please unblock IP address 102.116.81.108

hello, could you please install the GD Graphics Library under php5.6

thank you.

hello, could you please enable fileinfo extension under php5.6 (select the fileinfo check box).

thank you.

hello, one more issue remains: "PHP Fileinfo extension must be installed/enabled to use Intervention Image".

could you please enable fileinfo extension (select the fileinfo check box).

thank you.

.

.

thank you krydos, works fine now.

as from php 7.2 i get the following error "ErrorException in PostHelpers.php line 72: Function create_function() is deprecated"

under php 7.0 i get the following error "Fatal error: Uncaught Error: Call to undefined function Symfony\Polyfill\Mbstring\iconv_strpos()"

the website was developed on php 5.6, if i run on higher php i get create_function() is deprecated along with other errors.

php 5.6

Hello, my website was running correctly on the old Tommy server.

After reinstalling on the new Tommy server, I am getting the following error "Fatal error: Call to undefined function Symfony\Polyfill\Mbstring\iconv_strpos()".

The Mbstring/iconv extension is not installed on the server and I don't believe I have the necessary access to install these packages. Could you please install the php extensions so as to resolve the issue.

Thank you.