tdm

Hi ! I noticed numerous 502 - 503 - 504 errors on Tommy since several days. Any idea ?

All issues fixed. Any chance non-linux/nginx guru like me could receive early notifications on such issues and how/who fix it / part of it ? Best regards ;-)

Dashboard is working ok - except for the phpMyAdmin part. :-( Site access gives either - 500 error - no MySQL - no SSL I read previously that Tommy had some issues today, but apparently it's still ongoing.

Agree, Tommy looks a little bit tired today ! - no SSL - no MySQL Dashboard working - except for the phpMyAdmin part. :-(

Thanks but no need for a quota raise, I've sorted the issue. Actually my site sends emails only for user's registration & when they forget their password. So that's no more than 10/day. The quota limit raise was only required when trying to sort the problem of mails ending into spam boxes and therefore having to use phpmailer more than usual for testing purposes. My site does not use any cms, I've coded all php/mysql/javascript by myself. You may ask more info if you need to. Thanks again for the help.

So, things are ok now for both html and text body when using $smtp->Encoding = "quoted-printable"; The issue remains with outlook.com event when sending plain text (utf-8) mails, they all go to the spam box. According to github.com there is nothing I can do : https://github.com/PHPMailer/PHPMailer/issues/1412 The more important is that it is ok with gmail.com and yahoo.com for html body mails. Hope this helps. Thanks Team for your support !

Thanks ! It also looks like $smtp->Encoding = "base64"; in my code is wrong as "base64-encoded HTML bodies make you look like a spammer" (from stackoverflow.com) So I changed it to $smtp->Encoding = "quoted-printable"; Now the problem is I cannot test this due to the "SMTP quota exceded" error ! Is it possible to have a temporary quota limit above 10/hour ?

I flushed the cache and site is ok now. No more rDNS issue with mail-tester but now ALL mails go inside spam boxes - tested on yahoo.com / outlook.com / free.fr /gmail.com. :-( gmail worked ok before ! https://www.mail-tester.com/test-hs73gnpd4

Thanks, but now I got the Plesk def page instead of the site ! Additionally the back-office pages are no more https. Web Server's Default Page This page is generated by Plesk, the leading hosting automation software. You see this page because there is no Web site at this address.

Hi ! I recently moved the registration mail function on my site to plesk using phpmailer and everything is going well, but... all sent mails go into receiver's spam folder, except for the gmail addresses. I checked with mail-tester.com, it gives 10/10 but says that : Your IP address 65.19.154.93 is associated with the domain name 3(NXDOMAIN). However your message seems to be sent from tommy2.heliohost.org. You should change the DNS pointer record (Type PTR) and the host name of your server to the same value Here are the tested values for this check: IP: 65.19.154.93 HELO: tommy2.heliohost.org rDNS: 3(NXDOMAIN) This looks to me like Chinese stuff and is way beyond my skills ! I'm using two mail addresses (don't know if that matters) : admin@tdm-yamaha.heliohost.org no_reply@tdm-yamaha.heliohost.org Thanks for your help, I always appreciate the support found here.

At 01:57 UTC it works ok again.

Same here, no SSL since several hours today (Tommy server). I did not do anything on Plesk panel relative to SSL, the Let' Encrypt certificate is still valid - more than one month before renew. It worked ok until today, I'm no SSL guru so when it works I don't touch it. SSL/TLS certificate panel on Plesk says no problem - all green lights. All browsers display the same warning message - as above : Firefox / Chrome / Brave. All caches are cleared with no result. TIA - cheers

All clear ! Thanks a lot to the team, you guys are great.

Hi ! While making ftp transfert I found Tommy went down about one hour ago. Then checked http & login : - no ftp - no http - no login to Tommy Cheers

Hi ! got 500 error on any php script, including "Hello world" simple script, since Thu Mar 14 04:21:10 Error_log : [Thu Mar 14 04:21:10.041187 2024] [core:error] [pid 30672:tid 140669255358208] [client 17.241.75.154:40454] End of script output before headers: index.php No error on pure html files.