karaouf1

thank you Kairion for the clear explanation, I'll take your recommendation then
keep up the good work Helio!

Done. thank you for the prompt answer!

The Plesk url I see when logged in contains the word " johnny".
Does this mean that my account was moved from Tommy to Johnny after the transfer to Plesk ?

hello,

after the transfer to Plesk, I couldn't login.
could you please reset my password.

thanks in advance

thanks! now it says: The addon domain “dessin.ml” has been created.

Hello Dear Heliohost support team,

Previously my account (karaouf1.heliohost.org) was suspeded for Root Symlink, probably due to a Wordpress flaw. The DESSIN.ML "addon domain" was associated with it.

Now that I have a new account (rauf.heliohost.org), I would like to rebuild the website DESSIN.ML again, using joomla.

But, when I try to setup DESSIN.ML as an "addon domain", on my newly  created "rauf.heliohost.org" account, I get the following error message:

    "(XID 79qtjw) The domain “dessin.ml” already exists
    in the Apache configuration."

As if DESSIN.ML is still associated with the previous suspended account (karaouf1.heliohost.org).

Please help me fix this issue, so I can put the website back online.

Thank you for the great service!

Best regards,
Rauf

Thank you for the reply! When I try to create a new account (sign-up), I enter my email, solve the captcha, press the next step button, then I am automatically redirected to the "account status" page where it says my account is suspended.

when I try to create a new account, using the same email address, the signup page lands on my previous "account suspended" notification page. Can this be fixed? Or is there a way to just reset my account, wipe its content, so I can use it again?

hacked! was this hack made possible via WordPress, or due to a weak login password ?

dear heliohost admin,

please unsuspend my account. I can not figure out the reason of its suspension. if there is any issue or misuse please let me know, so I can avoid that in the future.

thank you for the great service!

regards,

Done. You should now be able to log in and your website should be working again.

Thank you very much !

Dear Heliohost admin,

My website has been archived due to inactivity. Please help me get it un-archived.

I'll pay more attention in the future.

Thank you in advance.

--

username: karaouf1

Thank you very much !

Dear Heliohost admins,

My account has been archived, I didn't pay attention to the minimal loggin frequency.
Please help me unarchive  the account: karaouf1

Thank you in advance, and thanks for this great service and community