If you see this message it means that the account is created (you can access the c-panel) but before everything is set up and working you have to wait usually 24 hours. Hope it helps
You can see the server status at this link http://heliohost.grd.net.pl/monitor/. You can compare the two server and notice how Johnny has more downtime. Only today is an exception, Ricky is down for a long time right now, we can hope that they solve the problem soon.