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espdiego

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Posts posted by espdiego

    Move to another server

    in Customer Service

    Posted

    Hi,

     

    When signing up with the same email adress, I get the following message

     

    "Account Status

    Your account has been created, and your main domain espdiego.heliohost.org is ready to go. If you're still seeing the account queued page when you go to your domain make sure you clear your browser cache or view your site through a proxy. Sometimes the queued page can get saved in your browser even though your site is working. You can log in to your cPanel to begin creating your website."

     

    I already had a backup copy of my website. Would it be possible to completely remove my current account, so I will sign up again by using the same parameters but with a different server.

     

    Regards

    Move to another server

    in Customer Service

    Posted

    Dear Admin,
     

    Would it possible to move my account to another server (currently with Johnny and want to move to Tommy) by using my current login and password?

    When trying to sing up in heliohost.org, I always get a notification saying that my account is still existing. However, it is unreachable because of Johnny server problem.

    Account : espdiego
    Server : Johnny
    Website : espdiego.heliohost.org

    Regards

    espdiego
     

     

    Account login problem

    in Customer Service

    Posted

    Hi,

     

    I cannot access to my account via www.heliohost.org

    I always get "Invalid Login" response.

     

    My website is consequently inaccessible.

     

    Please correct this problem.

     

    Regards.

     

    Account : espdiego

    Server : Johnny

    Website : espdiego.heliohost.org

     

    [Inactive] Certificate Issues

    in Escalated Requests

    Posted

    Hello,

     

    My certificate was requested for my main domain "esp-diego.mg" and other two subdomains "courriel.esp-diego.mg" and "forum.esp-diego.mg" (one certificate for all of them). This certificate could be successfully installed and works fine for "courriel.esp-diego.mg", but could not be installed for "esp-diego.mg" and "forum.esp-diego.mg".

    For the moment, I want to keep my hosting account on Johnny.

     

    Regards

     

    Hary B.A.

    [Inactive] Certificate Issues

    in Escalated Requests

    Posted

    Hello,

    I want to install the same certificate than my subdomain courriel.esp-diego.mg for my main domain esp-diego.mg and another
    subdomain forum.esp-diego.mg (this certificate was requested for esp-diego.mg, courriel.esp-diego.mg and forum.esp-diego.mg) via
    Cpanel->SSL/TLS->Install an SSL Website

    Unfortunately, I always get the following message for all of them
    "The certificate could not be installed on the domain 'esp-diego.mg' (or 'forum.esp-diego.mg')
    error The "/usr/local/apache/bin/httpd" command (process 1=9166) reported error number 1 when it ended.
    httpd: Syntax error on line 443395 of [Test Configuration File]:
    NEED> directive missing closing '>' "

    Would you advice me how to proceed ?

    Note : The certificate works fine for courriel.esp-diego.mg

    Account : espdiego
    Domain : esp-diego.mg
    Server : Johnny

    Regards

    Hary B.A

     

    [Solved] Account Queued

    in Customer Service

    Posted

    Dear Support Head,

     

    I have an addon domain hosted at Johnny Server.

     

    I already reconfigured my domain, so the corresponding nameservers are now "ns1.heliohost.org" and "ns2.heliohost.org".

     

    I did this configuration 24 hours ago, however until now, I cannot access to the homepage with my domain name. I always get the "Account Queued" default page.

     

    Please correct my problem.

     

    Account : espdiego

    Addon domain : esp-diego.mg

     

    Regards

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