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KratosPC

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Posts posted by KratosPC

    Site Cannot Connect - Possibly Deleted?d

    in Customer Service

    Posted

    Hello all,

     

    Have been out of the country for a bit and don't think I logged into my account per the once a month rule.

     

    Come back and the site doesn't seem to connect and the server monitor shows all servers and NSs working fine.

     

    Site: www.kratospc.com

     

    Cannot access cpanel or site.

     

    Any idea admins?

     

    Thanks!

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    Here is an interesting event I saw on the GRD monitor today...

     

     

    See how Stevie becomes totally green in that middle part?

     

    Any admin know what occurred between 12am-7am PST today that may correlate with the fast connections of Stevie? I suspect whatever happened (or wasn't happening) between that time might lead us to a solution/cause of the problems.

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    Speeds were better at night, though still plenty of timeouts to be had.

     

    As of right now (10am PST), speeds aren't horrible. Timeouts/half-loaded pages still occurring, but the site is navigable, which is a great improvement over the rest of the weekend. Average time of page load the last 12 hours is between 3-5 seconds, whereas this weekend was 5-10 seconds.

     

    Will keep an eye on it and report if anything changes.

     

    EDIT: (3pm PST) FTP/cPanel are pretty much useless at this point. Timeouts ad nauseum. Site is still accessible, though very inconsistent. There is definitely a correlation between time of day and server speed, which probably has to do with increased activity.

     

    I really can't say what's up. If all that has been done hasn't restored Stevie, my intuition says hardware related (which is a possibility since these changes occurred right after a power outage).

     

    Color me stumped. :mellow:

     

    EDIT 2: I've made this little picture from the site monitor that was posted earlier. Basically you can see that Stevie looks to be much slower now than it was earlier this month immediately prior to the outage. When the graphs become green, site speeds return to normal, but you'll notice that green correlates with the times of low activity. The possibility exists that this is imply due to increased users on Stevie, though the timing suggest relation to the power outage.

     

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    I'm afraid to report that the initial slickness and speed has, indeed, seemed to have gone.

     

    FTP is pretty much inaccessible and HTTP is experiencing random timeouts.

     

    I will say that it is A LOT better than immediately after the power outage. However, not quite what it was prior to the outage.

     

    As always, I'll monitor it further and report back if any positive trend is observed.

     

    EDIT: So, the speed has approached that of immediately after the power outage. Impossible to get anything done at this moment. Will keep an eye on it through the weekend. :(

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    Now what I have seen is everything will run really fast and snappy for quite a while. Maybe even hours at a time, and then all of a sudden stevie will have a hiccup or something and I will get 15+ second freezes. Sometimes a little info will trickle through, such as half a page will load, and then it will freeze again right away. After some random amount of time of freezes like that something will snap and everything will load really quick and snappy again.

     

    This is pretty accurate for my site. For short bursts it will seem like Stevie is smooth as butter, but then it will be followed by a few hours of half page loads and timeouts. Inconsistent is the word that comes to mind.

     

    Right now it is much smoother than it has been over the past few days, but every so often I'll get a half-loaded page or a timeout. If I refresh it will load the page up properly.

     

    Looking at the monitor for Stevie, it looks like it's been pretty green since the reboot, with a few spikes here and there. What is interesting to note is this how different a read out today looks to, say, anytime in April.

     

    Example:

     

    April Read out: http://grd.net.pl/heliohost/monitor/archive/?2011-04-15

     

    May pre-power out: http://grd.net.pl/heliohost/monitor/archive/?2011-05-05

     

    May power out: http://grd.net.pl/heliohost/monitor/archive/?2011-05-06

     

    May post power out: http://grd.net.pl/heliohost/monitor/archive/?2011-05-07

     

    May last week: http://grd.net.pl/heliohost/monitor/archive/?2011-05-12

     

    Something funky definitely happened during that outage that seems to correlate with response times in Stevie. Look at the April read out and you'll see how green (fast) the connections were.

     

    Your call, djbob. Have no idea what could be up. Hopefully nothing hardware related.

     

    I'll keep an eye on my site and see if it gets better or worse in the coming days.

     

     

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    After the reboot it has become better for me, though still unpredictable and more timeouts than usual. Looks to be getting slower with time..

     

    The increase in speed may also simply be due to low weekend traffic. Might expect it to spike back up come Monday.

     

    I agree with byron, just give us a heads up so we know not to plan any coding sessions if you're going to fix the linux system files.

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    It's still slow loading and Service Unavailable for me even with the server load under 4. :(

     

    Yeah, it's def. touch and go at this point. Was getting pretty good speeds early today, but now it's starting to revert back to timeouts and lags. :(

     

    EDIT: And then of course right after I post the speeds pick up again! haha. Unpredictable for sure.

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    just wait m8 its not easy for me too,

    i trust helio stuff members, its the only place you can get soupprt from any other host.

    its really good that we got here a forum to speak out !

    just sit & enjoy free hosting as you can. wait & hope for the best.

     

    This point cannot be stressed enough. Heliohost crew is top notch.

     

    Plus, you can't really look a gift horse in the mouth.

     

    For the price ($Free), you can't beat Heliohost. Great staff, AWESOME features, and usually pretty reliable.

     

    Honestly, if you've ever tried to use a free host before, you know how great Helio really is.

     

    Regarding the issue at hand, I too have noticed the speeds slowly coming back to pre-outage, though still more hang-ups than normal. Getting there, so hopefully it clears itself up in a few days time.

     

    EDIT: Looked at the server monitor and things are going back to green, which correlates with the increase in speeds I've been seeing. Whatever you did, djbob, it looks like it's having a positive effect! :)

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    This is a really weird problem... it's been between five and ten seconds for two loads, and completely snappy for the other hundred or so.

     

    Has the issue been getting better recently?

     

     

    It is better than it was right after the power outage, but still pretty inconsistent.

     

    I looked at that page jje sent me and it seems, globally, Stevie is having some major slowdowns since the outage last week. Pretty much any date before May 7th and Stevie is all green, which supposedly means fast loads.

     

    Look at the dates immediately following the power outage and you'll see it's now full of blue and red. I have no idea why that may be or what it implies, but it may be related? Not sure.

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    Can you guys give me a URL where this issue is occurring?

     

    You can try any of my pages at www.kratospc.com/temp_root

     

    Before the outage, pages loaded quickly and no lag. After the outage, pages will load anywhere between 1-15 seconds at random intervals.

     

     

    Not sure about that, but look at the uptime for Stevie at:

     

    http://grd.net.pl/heliohost/monitor/

     

    Thanks for that link. Looks like Stevie has been really lagging after that outage. Looking at earlier dates, HTTP/FTP/CPanel are pretty green, then this week they're all sorts of colorful.

    [Solved] Stevie slow to load php

    in Escalated Requests

    Posted

    Hello guys,

     

    Ever since the power outage a few days back my site has been slow to load up pretty much all php as well any sql queries. Not sure if it's only my site or something involved with the outage.

     

    Testing it out right now when Stevie's load is quite low [~3.0] and site is still pretty slow to load, which gets slowed even further with any php functions. I have a test page with just a single php 'include' function and that takes a good 30 seconds to load during the day time.

     

    I'm a bit perplexed. Any advice/info?

     

    Thanks!

     

    EDIT: So I may have read Stevie's load wrong as it's showing 14 now. So disregard that statement about low server load. So would the slowness of the site be just because Stevie's bogged down in general?

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