micou

First I want to thank you all for the fantastic work you are doing with the recovery of Tommy

about your point 2 : "2. You can restored your home directories using the “Backup Wizard”."
Question 1: is this under a tommy cpanel session (https://tommy.heliohost.org:2096/) ? I get a "login is invalid"

Question 2: does it means the tommy's accounts have been recreated, with the same credentials and are now simple accounts with default folders, and I can login on tommy with my regular username and password ?

 

gc-bank.tk was a domain routing to tommy.heliohost.org (did I cut the branch I was on?) I am not sure I can read the email via https://tommy.heliohost.org:2096/

Question 3: is the account "micou" (http://iph.heliohost.org) has simply been disabled on tommy ? can you reactivate it ?
 

 

That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

```

 

 

I just changed the DNS from the registrar to point to a temporary MX  and  I am waiting for the DNS to propagates
Question 4: is the the right thing to do in order to revover my account / data ?

 

Thanks Luigi for your answer,

hopefully it is *@sniptext.com nor a mailbox that was managed by "tommy", I would be stuck this way !

(the other issue I see with the pulling of a backup is transfer back and forth form California to Euro and back to Tommy is would be a pain with me slow line ! )

what is the "restore" process ?
do we have access to tommy the "old" way ... i.e. doesn't the account are recreated on tommy, or we have to do it ?


" I cannot find a backup for micou and m*u@sniptext.com. You could try again, or open a ticket to see if an admin can help you find your backup. "

 

 

Dear SysAd,

I try to access backup of my tommy's data (user: micou, site : iph.heliohost.org)
without success (no backup under that username/email combo) ... I trying the email I register with and others too !

is there a way to check or have a "micou" account recreated empty on tommy and then have access to a tarball from there ?

Thanks
+Micou

Your backup files has being sent to your current email address associated with your Tommy account.

 

Dear SysAd,

 

I try to access backup of my tommy's data (user: micou, site : iph.heliohost.org)

without success (no backup under that username/email combo) ... I trying the email I register with and others too !

 

is there a way to check or have a "micou" account recreated empty on tommy  and then have access to a tarball from there ?

 

Thanks

+Micou

Krydos and team, I have the same problem since Apr 21st ... I guess the GoFundMe system make it difficult for you to "identify" us ...
 

Thank you for your 5.00 USD donation to HelioHost's Sparkie Server   Donor name: Michel Advancement-of HumanityEffort
Donation date: April 21, 2019
Donation to: HelioHost's Sparkie Server

Your payment is made to PayPal Giving Fund, which will grant your donation to the following charity in accordance with its policies:

Charity name: Helio Networks
Charity address: 110 7TH AVE S, Kirkland, WA 98033
Donation amount: 5.00 USD Tip to: GoFundMe
Tip amount: 1.00 USD
Total amount: 6.00 USD

Your payment will appear on your statement as 6.00 USD

 

 

Thanks for the explanation,
I am surprised because I am don't sending video nor decoding nor proxying, I am simply formating a page with youtube "iframe"
it might simply be a simply that I am victim of a DoS, I can try to "hide" behind cloudflare for a mitigation.

investigate, and take action such it won't reproduce,

+Micou

a. micou

b. tommy.heliohost.org

c. iph.heliohost.org

--
1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username
2) In your post, include the following information:
    a) your HelioHost username
    the server your account is on
    c) your HelioHost main domain

 

thank you
will have a look to the log and see what happened...

As usual, my webdev sync with heliohost locked up during a suspension leading to an IP blockage ...

please unblock my ip (domain iph.heliohost.org on tommy)

thank you
 

+Micou

a. micou

b. tommy

c. iph.heliohost.org 

 

1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username
2) In your post, include the following information:
a. your HelioHost username
b. the server your account is on
c. your HelioHost main domain

 

Hello,

 

first I wonder if there is a proper place to make heliohost "feature" request ?

 

I would like to have heliohost connected to the ipfs network, therefore

I wonder if tommy or other machine managed under *.heliohost.org can host

 an ipfs daemon (see http://ipfs.io ).

ipfs uses 3 ports : 4001 for it own protocol, 5001 for a local webgui, 8080 for a gateway

For this we would need to have a couple of ports punched like port 4001 such that it can be visible to the outside world, the gui and gateway interface can be routed via the normal 80 port so no need to change anything...
 

 

if this is a matter admin resource, I can propose to administer the daemon for the community.

let me know what is possible ?

 

Thanks

I am very grateful you point out the problem to me..

I am careful to never do "proxy" so the videoclip.pl don't not retrieve any video the script only instantiate a youtube iframe that should not create a ressouce problem, there is certainly a bug I will investigate

 

Thanks
+Michel

Dear SysAdm,

 

I would appreciate if you can give me the information you might have about what went wrong, thank you

 

+micou

Info requested:

1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username
2) In your post, include the following information:
a. your HelioHost username : micou
b. the server your account is on : tommy
c. your HelioHost main domain : iph.heliohost.org

Dear Admin,

 

I want to understand, that every time my account go inactive, my IP address is blocked, would it be because my webdav access get refused while trying to sync during suspended time ?

please unblock my IP 194.230.158.9

 

thanks

+m

 

[closed] ... that was due to inactivities
renewal done at https://www.heliohost.org/renew/

 

 

thanks !

Dear HH team,

 

I would like to understand what's trigger the suspension of my account to apply the correction necessary for restoring services.

Thank you very much

+m

Thanks for unblocking my IP,

my SFTP client didn't have the proper credentials, it should be fixed by now

 

+micou

thanks a lot

 

+M

Thank you so much WT !

 

everything is back to normal and I am analysis my logs to learn about what's happened...

 

Enjoy the rest of your night.

 

Best regards

+Michel

Thanks a lot, I had my IP (194.230.155.191) blocked

?? probably because of to many failed webDAV request, I deactivated my webdrive mount to avoid any repeats !


Can you unblock this IP too ?

 

thanks ..

wow ... indeed that is a big load...

would if be possible to get the account back such that I can have minimal services restored,
I would like to have only the recently modified script disable if that sounds reasonable to you.

 

is there are way "regular" member can check the load they are putting on the server ?

Also if you need some admin help I could provide some of my time if necessary I am on CET time zone this might be useful for some of helionet members !

Thanks again

+Michel

Dear SysAdmins,

 

First thanks for the services you provide,

 

I had my account suspended, I don't believe this is for inactivity as I did logged in in a lot this month,

it there a place to consult where I can identify the reason of suspension ?

Thanks

+M

a. your HelioHost username : micou
b. the server your account is on : tommy
c. your HelioHost main domain : ahe.heliohost.org

 

 

 

Thanks for your reply,

Not sure if this is linked to the bad install which may have cause a resource hog on heliohost, my account got suspended so I can't get back in to see the problem

 

+M

Dear All,

 

I am having difficulties installing a perl module for my website

 

when I try to install Crypt::Random via the cPanel interface I have the following :

 

400 URL missing Not in this directory, trying `'... Can't fetch directory listing from : 400 URL missing Content-Type: text/plain Client-Date: Wed, 21 Mar 2018 04:33:42 GMT Client-Warning: Internal response 400 URL missing Not in this directory, trying `'... Can't fetch directory listing from : 400 URL missing Content-Type: text/plain Client-Date: Wed, 21 Mar 2018 04:33:42 GMT Client-Warning: Internal response 400 URL missing Not in this directory, trying `'... Can't fetch directory listing from : 400 URL missing ...

 

do you know what is the problem and how to solve it ?

 

Thanks

+M

oh this account was suspended for innactivity ...

 

Problem solved !

[solved]

 

Dear Admin,

 

I discover today that my account on heliohost.org has been suspended, hopefully this is an error

and was there any "run away" cgi scripts ?

 

a ) my HelioHost username is : micou

b ) the server is on tommy

c ) the host domain is ahe.heliohost.org

 

if you know what was the reason of the suspension, I would be really happy to have a corrective

action such that the situation won't repeat due to my website.

 

Thanks & Regards,

+Michel