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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Telegram Bot

    By glebzer,
    • 0 replies
    • 536 views

  2. [Solved] Cannot Park Domian.

    By loll,
    • 0 replies
    • 645 views

  3. AH01512: mod_mime_magic: can't read `/home/

    By tradewithmadhan,
    • 0 replies
    • 604 views

  4. MyBB Installation

    By Claudiu,
    • 0 replies
    • 1.2k views

  5. [Solved] Email Forwarders

    By smistry01,
    • 0 replies
    • 572 views

  6. Smtp & Pop On Stevie

    By r0nmlt,
    • 0 replies
    • 732 views

  7. Domain and password

    By Guest hunterp11,
    • 0 replies
    • 452 views
    • Guest
    • Guest

  8. [Solved] Cpanel Error

    By rezabagh,
    • 0 replies
    • 885 views

  9. Error On Addon Domains

    By Mhari,
    • 0 replies
    • 571 views

  10. External cron help.

    By Guest pooks,
    • 0 replies
    • 563 views
    • Guest
    • Guest

  11. [Solved] Area51 Accounts

    By Ice IT Support,
    • 0 replies
    • 567 views

  12. Free PHP Mod Installations

    By Kyougi,
    • 0 replies
    • 1.2k views

  13. Yeah okay

    By Wizard,
    • 0 replies
    • 997 views

  14. Cant Get My Account To Work

    By naturali,
    • 0 replies
    • 575 views

  15. [Solved] Johnny Is Down

    By BobCat,   
    • 0 replies
    • 736 views
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