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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9958 topics in this forum

  1. I have received Letsencrypt email. Wonder if there is some button to renew?

    By sylvain,
    • 4 replies
    • 1.1k views

  2. I have Ricky server

    By bharatp,
    • 2 replies
    • 784 views

  3. I have set up mail, but the website is not available: https://webmail.spanyolkonyvelo.es/roundcube/index.php?_user=zsolt%40spanyolkonyvelo.es Username: zsolt112873

    By zsolt112873,
    • 1 reply
    • 425 views

  4. i have someone problems

    By bluepart,
    • 1 reply
    • 951 views

  5. I haven't been able to get my new acct. activated

    By keytone,
    • 3 replies
    • 1.3k views
    • Guest
    • Guest

  6. I haven't used 250mb!

    By Diggsey,
    • 1 reply
    • 5.6k views

  7. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 699 views

  8. I keep getting a 500 Internal Server Error when running a .py file.

    By luckster,
    • 3 replies
    • 962 views

  9. I lost my domain name.

    By TylerDiaz,
    • 3 replies
    • 1.8k views

  10. I messed up my domain! (I guess)

    By ind,
    • 9 replies
    • 2.1k views

  11. I need a domain name change 1 2

    By khallows,
    • 18 replies
    • 5k views

  12. I need a helionet webspace account!

    By hausbau,
    • 11 replies
    • 4.7k views
    • JcX
    • JcX

  13. I need a new domain added

    By kaviaresidence,
    • 3 replies
    • 246 views

  14. i need help

    By LibertyVision,
    • 2 replies
    • 468 views

  15. I need help on accessing folder

    By chrisrulz911,
    • 2 replies
    • 1.7k views
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