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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 695 views

  2. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 668 views

  3. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 740 views

  4. [Solved] Need a password reset

    By lzgmc,
    • 1 reply
    • 549 views

  5. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 728 views

  6. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 710 views

  7. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 567 views

  8. [Solved] Add extra domains

    By intraserverin,
    • 2 replies
    • 854 views

  9. [Solved] Signed up for Tommy Donor yesterday

    By wesolee,
    • 4 replies
    • 983 views

  10. [Solved] Ready For Plesk? confirm email not received

    By _shipclot_,
    • 1 reply
    • 606 views

  11. change domain name

    By magic032021,
    • 1 reply
    • 447 views

  12. [Solved] Apply to add Subdomain

    By shane654,
    • 1 reply
    • 595 views

  13. [Solved] ADD DOMAIN

    By tuthanika,
    • 2 replies
    • 788 views

  14. How do I set up a web site with my own custom domain?

    By samuel1,
    • 4 replies
    • 814 views

  15. Have no idea why

    By CalvinJackson,
    • 1 reply
    • 451 views
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