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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,542 topics in this forum

  1. Invalid Login

    By hasoftwa,
    • 2 replies
    • 747 views

  2. SSL Certificates with Certbot & Let's Encrypt

    By xman993,   
    • 2 replies
    • 756 views

  3. [Solved] Adding/changing domain to a(nother) new one

    By greenley,   
    • 2 replies
    • 747 views

  4. [Solved] Disable max_user_connections

    By thaian,
    • 2 replies
    • 492 views

  5. Java support removed from account

    By johnsanf13@gmail.com,
    • 5 replies
    • 546 views

  6. [Solved] SSL Problem

    By atdx,   
    • 14 replies
    • 1k views

  7. [Solved] Getting an Error connecting to my website?

    By apexoi,
    • 1 reply
    • 484 views

  8. [Solved] Change main domain to eu.org

    By atdx,   
    • 8 replies
    • 801 views

  9. [Solved] Forum stuck on mobile view

    By flazepe,
    • 3 replies
    • 526 views

  10. Java or ASP in Tommy server?

    By fjmduran,
    • 4 replies
    • 798 views

  11. [Solved] Change email address for the account

    By leranjun,
    • 8 replies
    • 766 views

  12. [Solved] Cannot login to cPanel

    By prost,   
    • 3 replies
    • 510 views

  13. [Solved] VPS Issue - Connection Timed Out

    By trrp,   
    • 0 replies
    • 530 views

  14. Moodle extremely slow

    By planetet,
    • 1 reply
    • 405 views

  15. [Solved] Request to move to tommy

    By taotao,
    • 7 replies
    • 840 views
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