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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. i am having a problem with my domains

    By thorast,
    • 2 replies
    • 909 views

  2. Domains Only Connecting To Web Servers Default Page....

    By skullys,
    • 1 reply
    • 709 views

  3. Account suspended

    By darkrpg,
    • 3 replies
    • 771 views

  4. My IP Address on Tommy still the old IPV4 Address

    By stewguy,
    • 1 reply
    • 583 views

  5. [Solved] Add Domain

    By novadiagnostics,
    • 1 reply
    • 713 views

  6. [Solved] Cannot receive the invitation link after donation

    By addiesam,
    • 4 replies
    • 727 views

  7. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 472 views

  8. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 494 views

  9. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 958 views

  10. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 455 views

  11. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 809 views

  12. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 622 views

  13. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 457 views

  14. Email Configuration

    By retrope,
    • 8 replies
    • 1.7k views

  15. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 791 views
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