Ashoat Posted May 6, 2011 Posted May 6, 2011 Sorry for the couple hours of downtime, guys. Apparently there was a power fluctuation at the datacenter. Stevie and Johnny have some ext2 partitions (for efficiency's sake), so they're still running fsck to check and correct disk corruption. Here's the email I got from the parent provider: At approximately 3am this morning there was a power disruption at H.E. Fremont I. I am still awaiting more details from the H.E. NOC as to cause, but it appears to have lasted for about 45 minutes. As our network originates in Fremont I, connectivity for clients in Fremont II was also affected by this incident. Service has been restored and all LIS networking equipment is up and running; clients in Fremont II do not need to take any further action. Clients in Fremont I who are having issues connecting to their equipment should email support@he.net with a remote hands request to inspect and/or reboot their servers. Be sure to include your cabinet number and equipment labeling in the request, and include "URGENT, please expedite, Fremont I remote hands needed" in the subject line. Please be advised that the current workload at Fremont I is probably high and you any want to consider visiting the facility instead, if it is feasible for you to do so. I apologize for the inconvenience this has caused, and I will pass along H.E.'s statement once I receive it. Johnny should be up shortly, but Stevie will take a while. He will probably be up sometime tonight.
jje Posted May 6, 2011 Posted May 6, 2011 I hope Stevie and Johnny will recover soon! Thanks for the update, tweeted it. EDIT: Hey - looks like Johnny's alive again!
ashock Posted May 7, 2011 Posted May 7, 2011 Tank you for all your effort and time. Hello. Is there an ETA on when Stevie will be back up? What is the state of Stevie right now? Thanks to add the admins working hard to getting things back to normal.
jje Posted May 7, 2011 Posted May 7, 2011 Is there an ETA on when Stevie will be back up? What is the state of Stevie right now?Johnny should be up shortly, but Stevie will take a while. He will probably be up sometime tonight. Sorry, but we can't give a better estimate than what djbob posted. fsck is a long process, and it is impossible for us to provide an exact estimate. Please be patient in this rare situation.
simjus Posted May 7, 2011 Posted May 7, 2011 Is it possible that I get his error: Warning: mysql_connect() [function.mysql-connect]: Lost connection to MySQL server at 'reading initial communication packet', system error: 111 in /home/urarcade/public_html/config.php on line 9 Could not connect: Lost connection to MySQL server at 'reading initial communication packet', system error: 111 because of this power disruption? This error started to show up 2 days ago, but earlier site was working perfectly. P.S. My site is hosted elsewhere, but the MySQL db is hosted on your hosting (stevie)
jje Posted May 7, 2011 Posted May 7, 2011 the MySQL db is hosted on your hosting (stevie) All services are currently offline.
witchcraft Posted May 7, 2011 Posted May 7, 2011 Tank you for all your effort and time. +1 and keep the hard work , we support you in any way.
jje Posted May 7, 2011 Posted May 7, 2011 +1 and keep the hard work , we support you in any way. Thanks!
jje Posted May 7, 2011 Posted May 7, 2011 Update: All services on both servers are now back online! Thank you for your cooperation
Deep Thought Posted May 12, 2011 Posted May 12, 2011 Stevie's still been a bit slow until now. In any case, glad it's up now. Too bad about the power issue, but I know there are things ya just can't control
TJ-Jackson Posted May 14, 2011 Posted May 14, 2011 I'm not sure if it's related but I tried several times yesterday and couldn't access the forum. I kept getting the message "server doesn't exist" or something like that. Of course yesterday was Friday the 13th, so maybe that was it. Anyway, it's up and accessible this morning.
jje Posted May 14, 2011 Posted May 14, 2011 Thanks That might be due to some temporary outages on Cody. We're not sure what is causing this and we have already done some work on Cody to improve his performance Check out the stats here: http://grd.net.pl/heliohost/monitor Also, when the name server section is red, the whole of HelioHost (Cody/Stevie/Johnny) goes down.
Deep Thought Posted May 14, 2011 Posted May 14, 2011 Also, when the name server section is red, the whole of HelioHost (Cody/Stevie/Johnny) goes down. Is Cody the one the main site is hosted on?
jje Posted May 14, 2011 Posted May 14, 2011 Here is the HelioHost family tree: -Stevie (Hosts websites, doesn't run dangerous services, more stable than Johnny, more accounts hosted than Johnny) -Charlie (Name of the server which runs Cody and Johnny, multiple purposes) --Johnny (Hosts websites, runs dangerous services, less stable than Stevie, less accounts hosted than Stevie) --Cody (Hosts main HelioHost homepage and HelioNet forums, hosts scripts, hosts essential nameservers) Note that on Cody I mentioned that it hosts essential nameservers. That means Cody is in charge of everyone's domain. So if Cody and the nameservers go down, so does Stevie and Johnny.
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