Net2008 Posted September 5, 2009 Posted September 5, 2009 Hello I have the following problems: - my website windsornetballclub.heliohost is down - I tried to log in to find out what's wrong and it won't let me - I tried to reset my password a few times but have not received the email with the confirmation code + What to do?? + Strangely enough I was able to use my password and ID to log in here to type up this cry for help. Anybody got any ideas what to do? Carly
Bill Posted September 5, 2009 Posted September 5, 2009 How long ago did you sign up... It takes up to 48 hours for your account to be activated...
Net2008 Posted September 5, 2009 Author Posted September 5, 2009 How long ago did you sign up... It takes up to 48 hours for your account to be activated... Last year! Everything was working fine. I just tried to log on to update the site in regards to the new season which starts in October. And it's a no-go.
Bill Posted September 5, 2009 Posted September 5, 2009 If people don't log in to their accounts for 1 month they are deleted...
Net2008 Posted September 5, 2009 Author Posted September 5, 2009 Oh boy! Does that mean I ahve to recreate everything adn upload everything again? Will I be able to use teh same domain name? :S
Bill Posted September 5, 2009 Posted September 5, 2009 You should be able to use the same domain name as long as it is not taken... I think you have to start again... But I am not totally sure...
Net2008 Posted September 5, 2009 Author Posted September 5, 2009 It's not that we didn't use the site - it was summer - out of season... I guess we have to be more careful to keep the site alive... Thanks, Bill, for the info! You are a gem! Guess I have my work cut out for me for next week... sigh
Bill Posted September 5, 2009 Posted September 5, 2009 You just have to log in to cpanel about once a month, people don't have to look at your site to keep it from being deleted...
Bill Posted September 5, 2009 Posted September 5, 2009 I'm not totally sure about that you can't get it back... Do you see a suspended page when you try to access your website? If you do then you can get it back by going here
Net2008 Posted September 7, 2009 Author Posted September 7, 2009 After a day's worth of uploading everything we are back up and running again. Thanks, Bill!
Mokothemonkey Posted September 8, 2009 Posted September 8, 2009 After a day's worth of uploading everything we are back up and running again. Thanks, Bill! If you set cpanel as your homepage then you can prevent it from deleting you... don't do that if you have a shared computer, though. Also remember to back stuff up onto your harddrive for just an occasion like this.
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