wepper

Well, I don't use malware - never have. It also seems unlikely that FileZilla would change credentials mid-session, even if it does have settings for other sites as well. My best bet would be that there's a bug or a misconfiguration somewhere. I had hoped the server log would have more details about the authentication failure (e.g. did the credentials actually change, or did some other part of the authentication procedure fail?). Anyway, I'm afraid I gave up and removed my account yesterday, so I guess that's the end of the story - at least until the problem reappears for either you or me. If there's malware on my system, I guess I should soon be getting more clues to that effect.

Well, I'm still getting the brute force message when I try to log into cpanel or webmail, even though I haven't made any new attempts to use ftp or webdisk. Meanwhile, I've found another hosting service that seems to work for me, so I don't think I should waste any more of your time or mine on this weird problem. But thanks anyway for whatever effort you have put in so far. If you would be kind enough to delete my account and my uploaded data, I'd appreciate it. Sorry I can't clean up after myself, but it's difficult to do much when I'm locked out. Thanks.

I've been using SFTP as recommended - for both the successful and unsuccessful attempts. Now it seems that I'm permanently locked out. Even after almost a day of waiting I still get the brute force message when I try to log into cpanel or webmail.

That's what I suspected. The question is why? It's the right password. The first time it happened I was transferring files with FileZilla in small bunches at a time - with FileZilla sometimes logging off and on between transfers (don't know exactly why). The first transfers were successful, then suddenly FileZilla failed to log on, and of course continued to retry. Obviously the password did not change between the successful and unsuccessful attempts, so I'm thinking that something else caused the connection to be rejected, and then the multiple attempts caused the lock-out even though the password was correct every time. Is it possible to check the server log to see what caused the initial failure?

Hi, My heliohost account keeps on locking me out due to "brute force protection". I know for a fact that this is not due to incorrect password entries on my part (I've only entered the password manually once, then subsequently it sometimes works, sometimes not). On the other hand, the problem seems to arise while I'm doing ftp or webdisk activities, so I suspect that the problem is somehow triggered by my activities (rather than by some hacker's). Can you figure out what's going on? -wepper