tagomago

Hi I am in the process of moving my site to another server. I have a parked domain - www.ashleyhales.co.uk - on my existing account. Do I need to unlink this domain with my existing account before moving to a new server?

Hi, just wondering if there is any chance Stevie will be up and running any time soon?

Hi. I am having problems with my website, I can't access my homepage or the website admin page. Has Stevie gone down?

That's it. It worked! Thanks.

Hi, I received an email stating that my account has been deactivated and I need to login to reopen account. Unfortunately I was unable to login, I tried resetting my password but the confirmation code provided didn't work. My username is tagomago and domain is ashleyhales.co.uk. Can anybody help with this?

That's it! Seems to have sorted it. Thanks.

Unfortunately I still can't get it to work! I was receiving mail by POP but have tried IMAP settings above. I will carry on fiddling around. Thanks anyway.

Hi, I have a couple of email accounts with HelioHost - one which is working fine - but I cannot receive email in Outlook 2013 in the other. I always get the message.. Task 'admin@ashleyhales.co.uk - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.' I have checked the password and can login to the webmail service fine. I have tried changing the password and even deleting the account and creating it again but I always get the above error. I set up Outlook manually using the details given on the 'Configure Email Client' option where you create email accounts. I have tried both Secure SSL/TLS settings and Non-SSL settings - neither work. Does anybody know what's going on? Am I doing something wrong?

I've tested the website from my work computer and it works fine but still no joy from my home computer. It has all been working fine until a couple of days ago then it just stopped.

Hi, is anybody experiencing server issues with Stevie? I cannot access my page, cPanel or ftp folder. Has this server gone down?

Thanks that's sorted it now!

It still doesn't work for me unfortunately. Renewal script doesn't work either.

It's on Stevie (sorry about the spelling mistake - typo!). Is this post in the right place, does it need to be reposted under the Customer Service group?

Hi, my account has been suspended as I have not logged into cPanel for more than 30 days. Unfortunately the link provided to reactivate my account does not seem to work. My details are: Domain: javaprojects,heliohost.org Username: tagomago Could someone please reactivate this thanks.

I seem to be able to get into phpMyAdmin now but there are no tables there. I get no connection through the website however. Does anybody have a solution? Ah hah! Seems to have reset now, lost databases but can recreate them from scratch.