I access this service daily, mainly for email forwarding.
Then this nonsense about inactivity started...
They told me that if I created a website, this service interruption would no longer occur...
I created an aggregator website and nothing changed...
Then your stupid system simply stops working. I can no longer receive my emails and I have to try a renewal procedure that doesn't work – it's faulty / bug...
The yellow wheel keeps spinning for hours, as if it were renewing the account. But in reality it does nothing, it's just a simulation.
Why don't you fix this?
People who sign up to use your service do so because they need to, not because it's a good thing...
For those who access email servers every day, it's absurd to receive inactivity messages or have to try a procedure that doesn't work – every time I need to write an email...
And now the email address support@heliohost.org has been deactivated. It's something like: don't contact them, write in the forums, etc...
They should use your time for something more useful and not to create problems for people...