Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.
I don't think I received any email with backup links - and I have checked spam. I'm not sure which email address I used with my account, however, because when I try requesting my backup manually it says no email matching this username.
Tommy and Ricky Backups Done
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I don't think I received any email with backup links - and I have checked spam. I'm not sure which email address I used with my account, however, because when I try requesting my backup manually it says no email matching this username.