valker

Ok I got in, but when I go to delete my account it says that " We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.


"

Can you delete my account? I want to create a Tommy

Edit: I saw that Tommy is Full again... I think I will stay with Johnny until Tommy is free

It just sent a code fine for me. Did you renew it and immediately try to reset the password? The renewal process can take a little while...

When I renew my account it says that it was already renovated... I will wait a while to reset, in this case.

But now there is a reset password request from an IP that isn't mine and only I use this account...

I'm having the same problem here, but in my case this solution doesn't work for me:

I'm not sure why it keeps forgetting his password when it goes inactive, but he might still need a password reset since it wouldn't reset for him.

 

Johnny users are often better off using https://johnny.heliohost.org:2083/resetpass?start=1 to reset passwords. The website reset tool relies on an API call that has a bad habit of timing out on Johnny due to load and producing that password reset error he posted.

It says that "your account is suspended. Please contact the billing support department or your server administrator." Any way to reset my password? I want to delete it and migrate to Tommy.