bnny

I think I unchecked that box during the donation. Could you please help pass that information on to Krydos?

I have already made the donation. How can I the 1000 MB extra space?

Works fine for me now. Thanks a lot!

Username:bnny

Main domain: bnny.heliohost.org

Server: Tommy

Suspended due to inactivity. Automatic renewal failed. Please help me reactivate my account.

Thanks!

Done. You should now be able to log in and your website should start working within 2 hours.

Thanks！

Is there anyone looking into this? It has been a week and my account is still not activated.

My account (ytyabc@hotmail.com) has been archived due to inactivity. Could you please help unarchive it? Thanks!

@bnny, how much did you donate and what first name and last name did you use? I'll need to verify it through gofundme to make sure the storage increase is going to the right person. I already ranted about it a little at https://www.helionet.org/index/topic/35575-fundraiser-for-sparkie/?p=157760 but basically gofundme no longer provides me with email addresses of the donors so it's going to be a huge pain to figure out which donations go with which accounts.

Please check your PM. Thanks!

Done. You can now log in and the domains will work within 2 hours.

 

I'll leave this unsolved so Krydos follows up on how he plans to handle the space increases for GoFundMe donors.

Thank you so much!

This support request is being escalated to our root admin.

Appreciated and I also made a donation for the new Sparkie server. How can I get the extra space?

Account: bnny

Server: Tommy (I think...)

Domain: bnny.heliohost.org (I think...)

Could you please unarchive it? Thanks!