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Posted

Hello HelioHost Support,

I would like to add my domain to my HelioHost account.

Username: maryasilvakk714

Domain: foujiya.in

I have already purchased the domain and it is active. Please add foujiya.in to my account.

Also, could you please tell me which nameservers I should set for foujiya.in so that it points correctly to my HelioHost hosting account?

Thank you!

Posted

It looks like you also posted a request about this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1544416938598473730

Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. 

This means that users should raise requests in ONE place only. 

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users. 

Namesever information is available in our technical documentation: https://wiki.helionet.org/FAQ#What_are_the_nameservers_for_HelioHost?

Marking this as Solved.

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