HelioHost Posted March 14 Posted March 14 Username: imhemu, Server: Tommy, Main domain: shivajisoft.comDear Team, Unfortunately Heliohost account with my email imhemu@gmail.com address showing status as suspended. Could you please share reason for same. And action need to be taken to get it activated. Thanks & Regards, Hemkrushna Nandgawe
Krydos Posted March 14 Posted March 14 Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. https://heliohost.org/dashboard/storage/ 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
Krydos Posted March 14 Posted March 14 I took a look at your account and found that your trash has 136.59 MB in it. In the future, when you delete stuff through Plesk please remember to check the box to skip the trash, or at least check your trash directory from time to time to delete things you don't need. After clearing your trash for you you're now at 864.57 MB which is less than 1000 MB. Are you able to login now?
HelioHost Posted March 14 Author Posted March 14 Dear Team, Thanks for quick help and resolution. I am now able to access my account. In future I am planning to increase the space as well. Thank you so much! Thanks, Hemkrushna Nandgawe On Sat, Mar 14, 2026, 10:06 PM HelioHost Support wrote: > I took a look at your account and found that your trash has 136.59 MB in > it. In the future, when you delete stuff through Plesk please remember to > check the box to skip the trash, or at least check your trash directory > from time to time to delete things you don't need. After clearing your > trash for you you're now at 864.57 MB which is less than 1000 MB. Are you > able to login now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67217 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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