[HH#577167] Re: Possible Terms of Service violation detected

[HelioHost]

Username: mimmobile146, Server: Johnny, Main domain: mimmobile146.heliohost.us

Yes i have created this new account (morgan-alex.clapper035@passinbox.com) to avoid the crash in the old app i have made during my test on new app in the old account
(m.immobile146@passinbox.com) I would appreciate if u keep the account> (morgan-alex.clapper035@passinbox.com) Live and delete this account> (m.immobile146@passinbox.com)

Thanks

On Friday, December 26th, 2025 at 7:29 PM, HelioHost wrote:

> [HelioHost | Community powered free hosting for everyone.]
> https://heliohost.org/partners/namecheap/
>
> Hey Mimmobile146,
>
> We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet connection.
> ? Logging in from a school internet connection where another student also has an account.
> ? Logging in from a work internet connection where a coworker also has an account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks.
>
> [Contact Support](https://helionet.org/index/forum/45-customer-service/?do=add)
>
> [Twitter](https://twitter.com/heliohost/) [Facebook](https://www.facebook.com/HelioHost.org/) [Phone Number](tel:+1-802-884-3546) [Support Forum](https://helionet.org/index/) [Email](mailto:support@heliohost.org)
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[Krydos]

The suspension for morganalexclappe has been canceled, and the account mimmobile146 has been taken offline. I created a full backup of mimmobile146 which you can download from https://heliohost.org/backup if you need anything from that account. Thank you for complying with our terms of service.

[HelioHost]

Hello support team
I hope all fine ,

Today i have been trying to login but system says user name and password is wrong even rest system says account not found!? Kindly advice

Thanks

-------- Original Message --------
On Saturday, 12/27/25 at 03:29 HelioHost Support wrote:

> The suspension for morganalexclappe has been canceled, and the account mimmobile146 has been taken offline. I created a full backup of mimmobile146 which you can download from https://heliohost.org/backup if you need anything from that account. Thank you for complying with our terms of service.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66565
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

What username are you trying to login with?

[HelioHost]

hello
i really appreciate your support and response its working now , it seems there was issue with entry , Thanks a lot
On Saturday, March 14th, 2026 at 8:09 PM, HelioHost Support wrote:

> What username are you trying to login with?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66565
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

Ok, glad to hear you got it working. Let us know if you need help with anything else.