HelioHost Posted November 28, 2025 Posted November 28, 2025 Username: N/A, Server: N/A, Main Domain: N/ADear HelioHost Support, I am contacting you because I am experiencing an issue with my website hosted on HelioHost. Even after re-uploading the original and updated files to my account, the site continues to load an "old" version of the code, as if it is still cached. This prevents the correct access to the site and the display of the updated content. I have tried the following: * Re-uploading the files via FTP. * Clearing the browser cache. * Trying with different browsers and devices. However, the issue persists, and the site is not reflecting the recent changes. Could you kindly check if there might be a server-side cache or any other issues that could be interfering with the display of the most recent version of my site? If possible, I would like to request a complete server restore. Once the restore is done, I will manually re-upload all the updated files and restore the site. This might resolve the cache issue or any potential damaged files. My domain is: gev0516.helioho.st My account username is: gev0516 Thank you in advance for your assistance. I look forward to your response. Best regards, Gianmario Izzo gev0516@outlook.it / izzogianmario847@gmail.com GEV0516
Krydos Posted November 28, 2025 Posted November 28, 2025 See https://helionet.org/index/topic/66347-hh703047-utf-8qproblema_con_la_visualizzazione_della_versione_aggiornata-utf-8q_del_sito_cache_errata_e28093_r-utf-8qichiesta_di_ripristino_server/#findComment-296222
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