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[Solved] Unable to Login into My Account


sharamke

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Hi @sharamke,

Probably it will be necessary that you change your password.

I am escalating your case to our root admins so they can send you a password reset link.

PS.: Our section "Contact HelioNet" is only for matters about your forum (HelioNet) account. Anything related to your hosting (HelioHost) account should be posted at our "Customer Service" section.

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11 hours ago, Krydos said:

A password reset email has been sent. Let us know if you still can't get logged in.

Thanks a lot. I've reset the password. Just want to ask one thing. Before plesk migration, my server was tommy and now it is johny. What happened to tommy and why accounts was shifted to johny.

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37 minutes ago, sharamke said:

What happened to tommy and why accounts was shifted to Johny.

Hi @sharamke,

Tommy is currently full and unavailable to free users or migrations from cPanel, thus all accounts that are being migrated right now are being set up on Johnny.

In the future, when everything is settled down, Tommy will be available again for free accounts and accounts that were created on it before our Plesk migration will be able to request to be moved back into it.

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