Bailey Posted March 28, 2023 Share Posted March 28, 2023 Hey all, attempting to login and getting hit with the 'move to Plesk' page, however, I don't appear to be receiving any emails from HelioHost, checked spam etc. Any idea if I could be manually moved/ensure the email gets sent - it's been a while. Thanks. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 28, 2023 Share Posted March 28, 2023 What's the username of the account? Quote Link to comment Share on other sites More sharing options...
Bailey Posted March 28, 2023 Author Share Posted March 28, 2023 As far as I know, it's still "bailey" Email is either [redacted] or [redacted] Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 28, 2023 Share Posted March 28, 2023 I can't find either in our system, either as an account or as a backup, so it's either deleted or lost (we had ransomware back in February and lost a ton of backups, so its possible your account was a backup that got deleted). I do see it in the logs from 2019 when it was created, but there's no mention of it anywhere in our system now. A replacement account invite has been sent to you. For now it'll be a Johnny account due to capacity. Quote Link to comment Share on other sites More sharing options...
Bailey Posted March 28, 2023 Author Share Posted March 28, 2023 Yeah no worries, thanks. Quote Link to comment Share on other sites More sharing options...
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