mrxdwolf Posted March 28, 2023 Share Posted March 28, 2023 Hello, I'm writing to report an issue with the web mail service. I sent an email to a recipient but received an error message stating "Undelivered Mail Returned to Sender." I've double-checked the email address and it is correct. When I try to send a mail i get the following error. I have enabled ssl for both website and webmail. I have also enabled DKIM spam protection system inside mail settings. Could you please investigate this issue and provide a solution? Thank you for your assistance. Link to comment Share on other sites More sharing options...
Kairion Posted March 28, 2023 Share Posted March 28, 2023 Hi @mrxdwolf, Since you are using HelioHost nameservers, it is necessary that one of our root admins manually added the required DNS records for your email to authenticate with SPF and/or DKIM. Domains that do not have SPF and/or DKIM records are unauthenticated and thus rejected by some of the major email account providers such as Gmail. I am escalating your support request to our root admins for fulfilling. 1 Link to comment Share on other sites More sharing options...
Krydos Posted March 28, 2023 Share Posted March 28, 2023 SPF, DKIM, and DMARC have been set up on your niraj-stha.com.np domain. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly now. If the score is less than 10/10 link the report so we can fix any other issues that there may be. 1 Link to comment Share on other sites More sharing options...
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