irajkaufman Posted March 14, 2023 Share Posted March 14, 2023 Hi. I'm trying to access a database that I just created (irajkaufman_dev) from my IP 73.70.214.9. Could you help me with whitelisting for this to work? Link to comment Share on other sites More sharing options...
Kairion Posted March 15, 2023 Share Posted March 15, 2023 Hi @irajkaufman, What type of database you created? If it is a MariaDB, you can enable remote access by yourself on Plesk panel. If it is a PostgreSQL, in order for our root admins to answer your request it is necessary that you provide us with your database username that will be allowed to remote access that database (irajkaufman_dev). PS.: Since you posted a support request, I'll assume you created a PostgreSQL database and procced to escalate your support request to our root admins, but as I mentioned above, you still need to provide us the database username. Link to comment Share on other sites More sharing options...
Krydos Posted March 17, 2023 Share Posted March 17, 2023 Since it's been a few days with no response I took a look at this account. The database irajkaufman_dev is a PostgreSQL database not a MariaDB one, but there are two users that have been created. I can't grant remote access without knowing which user you want to have remote access. Link to comment Share on other sites More sharing options...
irajkaufman Posted March 23, 2023 Author Share Posted March 23, 2023 Thanks, @Krydos! Sorry, had some technical difficulties over the past week and just replaced my old computer. Ideally both users can have remote access, as both are mine. However, if I can only choose one at this time, I'd pick irajkaufman_admin. Thanks! Link to comment Share on other sites More sharing options...
Krydos Posted March 23, 2023 Share Posted March 23, 2023 Remote access enabled for both users. 1 Link to comment Share on other sites More sharing options...
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