HelioHost Posted May 18, 2020 Posted May 18, 2020 Username: N/A, Server: N/A, Main Domain: N/A Subject:=A0=A0 Re: [HH#937678]Signing up From:=A0=A0 "HeliohostSupport" Date:=A0=A0 Mon, May 18, 20201:15 pm To:=A0=A0 gstong@core.com My replies to your email=A0 [HH#937678] keeps coming back tome.You are not getting it.I will now send it not as a reply to helio support.Thanks > > Thanks for reply.> I will start to sign up with a $15donation. But> since I already have tried twice with twodifferent> email addresses I worry that things will get mixed> up. I wont be sure one of these already used email addresses, whichgot> into a confused situation, will> work.>Can you completely delete any sign up attempts I have made so it>will start with a clean slate?> And it works out then once I gotit all working I will donate> another $35 to make it a $50total.> I will wait for your reply about clearing my recordsbefore I make> the first donation just to be sure.>Gary>> If you're planning on making a donation anyways, youmight want> to check>> outhttps://www.heliohost.org/tommy/ Making a donation with that link> will>> send you an invite to create an account on ourbest server> even if it's>> full for the day. Let usknow if you make a> donation and don't>>automatically receive your invitation within> a few hours.>>>>>> You may view the status of> your ticket by visiting:>>>>>https://www.helionet.org/index/index.php?showtopic=3D3D39796>>>> Thank you,>> Heliohost support>>> https://www.heliohost.org/>>https://www.helionet.org/>>>>> >You may view the status of your ticket by visiting:> >https://www.helionet.org/index/index.php?showtopic=3D39796> > Thank you,> Heliohost support>https://www.heliohost.org/> https://www.helionet.org/> >
wolstech Posted May 18, 2020 Posted May 18, 2020 I don't see anything in our system for the gs***@core.com email address beyond a few email validations that you couldn't receive. You mentioned you tried with two email addresses though, which other ones do you need us to check on? Also, please keep in mind that if you can't receive the free validation emails at the email address you plan to use on your donation, you won't get the invite either. Invites are sent by the same system as the validations. Worst case, we can manually invite you at a different email address if you don't receive it. If that happens, send us the transaction ID and the email where you want it sent and we'll get it taken care of for you. Gmail and yahoo tend to be the most popular email providers we see, and both can definitely receive our invites (though gmail often puts them in your Spam folder...).
HelioHost Posted May 18, 2020 Author Posted May 18, 2020 My other email address that was used=A0 isgary_tong@comcast.net In fact I did receive validation emails at that address, so theproblem is no longer not receiving the validation, but as I wrote, when Ivalidate and go to log in a new=A0 request for validation appears. THisrepeats and I get nowhere.So using=A0 gary_tong@comcast.net =A0 address=A0 you cantry=A0 manual invitation. Really hate to give you so much trouble.Thanks! > I don't see anything in our system for the gs***@core.com emailaddress> beyond a few email validations that you couldn't receive. Youmentioned> you tried with two email addresses though, which otherones do you need us > to check on? > > Also, please keep in mind that if you can'treceive the free validation> emails at the email address you planto use on your donation, you won't> get the invite either.Invites are sent by the same system as the> validations.> > Worst case, we can manually invite you at adifferent email address if you> don't receive it. If thathappens, send us the transaction ID and the> email where you wantit sent and we'll get it taken care of for you. Gmail> and yahootend to be the most popular email providers we see, and both can>definitely receive our invites (though gmail often puts them in yourSpam> folder...).> > You may view the status ofyour ticket by visiting:> >https://www.helionet.org/index/index.php?showtopic=3D39806> > Thank you,> Heliohost support>https://www.heliohost.org/> https://www.helionet.org/> >
HelioHost Posted May 18, 2020 Author Posted May 18, 2020 My other email address that was used=A0 isgary_tong@comcast.net In fact I did receive validation emails at that address, so theproblem is no longer not receiving the validation, but as I wrote, when Ivalidate and go to log in a new=A0 request for validation appears. THisrepeats and I get nowhere.So using=A0 gary_tong@comcast.net =A0 address=A0 you cantry=A0 manual invitation. Really hate to give you so much trouble.Thanks! > I don't see anything in our system for the gs***@core.com emailaddress> beyond a few email validations that you couldn't receive. Youmentioned> you tried with two email addresses though, which otherones do you need us > to check on? > > Also, please keep in mind that if you can'treceive the free validation> emails at the email address you planto use on your donation, you won't> get the invite either.Invites are sent by the same system as the> validations.> > Worst case, we can manually invite you at adifferent email address if you> don't receive it. If thathappens, send us the transaction ID and the> email where you wantit sent and we'll get it taken care of for you. Gmail> and yahootend to be the most popular email providers we see, and both can>definitely receive our invites (though gmail often puts them in yourSpam> folder...).> > You may view the status ofyour ticket by visiting:> >https://www.helionet.org/index/index.php?showtopic=3D39806> > Thank you,> Heliohost support>https://www.heliohost.org/> https://www.helionet.org/
wolstech Posted May 18, 2020 Posted May 18, 2020 The validation email for that address has been removed. The issue sounds like it might be your computer though...it's as if it isn't passing the correct data back when you click the link. When you click the link in the validation email, it's supposed to go directly to the server comparison/selection page. At the server select page, if you did it now, you should get stuck because all the free slots are full until midnight (there won't be any button to proceed on the server select page by design, the "full" messages under each server become a button when not full). The invites work just like a validation, but with the server pre-selected so you don't need to worry about them being full.
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