[HH#606145] Password reset internal server error 500

[HelioHost]

Username: s920361, Server: Johnny, Main domain: hujk.heliohost.org

 

SGVsbG8NCg0KDQpPbmUgZGF5LCBJIGNhbid0IGxvZ2luIG15IGFjY291bnQgc3VkZGVubHkuDQoN

Cg0KYW5kIEkgdHJ5IHRvIHVzZSBwYXNzd29yZCByZXNldCBmdW5jdGlvbi4gSSBnb3QgdGhlIGVt

YWlsLCBidXQgSSBnb3QgaW50ZXJuYWwgc2VydmVyIGVycm9yIDUwMCB3aGVuIEkgcmVzZXQgaXQu

DQoNCg0KQmVzdCBSZWdhcmRzDQoNCg0KSksgSHUNCg==

 

===decode===

 

Hello

 

 

One day, I can't login my account suddenly.

 

 

and I try to use password reset function. I got the email, but I got internal server error 500 when I reset it.

 

 

Best Regards

[Bailey]

Hello, I'm going to guess that whatever you tried to send got mumbled up in something but I can tell from your title that you are talking about a password reset on Johnny.

 

Unfortunately this will not be possible because Johnny died therefor, anything to do with Johnny, password resets and cPanel etc. won't work because they can't connect to the server. Backups have been made and are planned to be released shortly.

[Flaze]

You meant to say "to be released", right?

[wolstech]

@flazepe: Yes he did.

 

@Bailey: That email was in base64. I've decoded it. Some mail clients will base64 their mail body, our scripts are not smart enough to detect base64 mail bodies and decode them, so the encoded message ends up posted here.

 

@s920361 via email: The information you've probably already received is correct. The server you're on is Johnny and has failed. Backups will be available soon for you to download your data so you can move to another server, a news post will be made when these are available.