rp10001 Posted November 1, 2017 Share Posted November 1, 2017 I recently performed a vulnerability test via a 3rd party which sent multiple emails using my feedback form. I believe this triggered the heliohost anti-spam flag which reduced my available emails to 1 per hour instead of 50. I'd like to have my limit reset to 50, how can I provide evidence that my email system will not be used for spam? Many thanks. Link to comment Share on other sites More sharing options...
wolstech Posted November 1, 2017 Share Posted November 1, 2017 Considering the scan managed to spam your contact form, have you added anti bot protection to your form? Escalating to have this unthrottled. Link to comment Share on other sites More sharing options...
rp10001 Posted November 1, 2017 Author Share Posted November 1, 2017 Hi Wolstech, Yes absolutely, I should have mentioned this in my post. I added an anti-spam measure in my code to prevent botting. I just want to use the email system for welcome emails. Link to comment Share on other sites More sharing options...
Krydos Posted November 1, 2017 Share Posted November 1, 2017 What is your username or main domain? Link to comment Share on other sites More sharing options...
rp10001 Posted November 1, 2017 Author Share Posted November 1, 2017 www.rugbypredictions.co.uk Link to comment Share on other sites More sharing options...
Krydos Posted November 1, 2017 Share Posted November 1, 2017 Your 1 email per hour throttle has been removed, but if you exceed 50 emails per day it will automatically get throttled again. If you need to send more emails than that per day we'll require further information to verify that you won't be sending spam. Link to comment Share on other sites More sharing options...
rp10001 Posted November 1, 2017 Author Share Posted November 1, 2017 Brilliant, thank you very much. Link to comment Share on other sites More sharing options...
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