HelioHost Posted August 22, 2017 Posted August 22, 2017 I'd like to remove suspension from my account: 'qeebmisk' registered with qeebmisk+helio@protonmail.comAnd I'd like to know why it happened
Krydos Posted August 22, 2017 Posted August 22, 2017 That account was suspended for causing 4153% more load than the second highest load account on the server.
HelioHost Posted August 22, 2017 Author Posted August 22, 2017 When You say 'load' You mean my script run infinitely long or it used too much resources at a given moment? Can You un-suspend it? > -------- Original Message --------> Subject: Re: [Hh#94254] Account Suspension> Local Time: August 22, 2017 5:53 PM> UTC Time: August 22, 2017 5:53 PM> From: support@heliohost.org> To: qEebMisK@protonmail.com>> That account was suspended for causing 4153% more load than the second highest load account on the server.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29361>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
HelioHost Posted August 22, 2017 Author Posted August 22, 2017 I know my script ran for an infinite amount of time yesterday, then I realized my error, fixed it last night (my point of view -- I'm in UTC+0200) and pushed it. Today it crashed, so I rewrote it and was about to push it when I found out my account has been suspended. As You didn't answer my question, nor acted upon it, I ask once again: can my account be un-suspended? If so, please do; if not please remove my account and unpin my domain so I can go somewhere else.Please let me know of either action. > -------- Original Message --------> Subject: Re: [Hh#94254] Account Suspension> Local Time: August 22, 2017 7:02 PM> UTC Time: August 22, 2017 7:02 PM> From: support@heliohost.org> To: qEebMisK@protonmail.com>> https://en.wikipedia.org/wiki/CPU_time>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29361>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
Krydos Posted August 22, 2017 Posted August 22, 2017 Why not test your scripts locally before you upload them and cause downtime for the thousands of other users on your server?
HelioHost Posted August 22, 2017 Author Posted August 22, 2017 Why not answer my question? Well, I humbly lay on the floor before Thou acknowledging my fault. At this time there is nothing more I can do. I had tested the script I was about to push and it works as expected Sent with [ProtonMail](https://protonmail.com) Secure Email. > -------- Original Message --------> Subject: Re: [Hh#94254] Account Suspension> Local Time: August 22, 2017 7:22 PM> UTC Time: August 22, 2017 7:22 PM> From: support@heliohost.org> To: qEebMisK@protonmail.com>> Why not test your scripts locally before you upload them and cause downtime?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29361>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
Krydos Posted August 23, 2017 Posted August 23, 2017 The question of whether your account can be unsuspended? Before an account can be unsuspended the reason for suspension has to be fully realized, and a plan to prevent it from happening again has to be enacted.
HelioHost Posted August 23, 2017 Author Posted August 23, 2017 I realize that the reason for suspending my account was my script causing too much load. I realize I have to test my scripts locally to ensure they don't cause trouble. I test my scripts from now on, starting with the one I am about to push. It was tested and works without causing much load. It runs only 1-2 rimes per week, when there is a new timetable on my city's website. Please tell me what I am supposed to do. > -------- Original Message --------> Subject: Re: [Hh#94254] Account Suspension> Local Time: August 23, 2017 3:26 AM> UTC Time: August 23, 2017 1:26 AM> From: support@heliohost.org> To: qEebMisK@protonmail.com>> The question of whether your account can be unsuspended?Before an account can be unsuspended the reason for suspension has to be fully realized, and a plan to prevent it from happening again has to be enacted.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29361>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
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