[Hh#36540] Account Server Transfer Check

[HelioHost]

Hi,

 

I had created an account with Johnny, then wanted to transfer to Tommy.

I used the delete script, and the old domain doesn't work. I waited

patiently until 2 AM and I'm happy I'm in.

 

Both were created with this E-mail.

 

Can you check if everything is OK? I want to try out your service, but

have no intention of using more than this account. So if there's

anything else left over, I'd rather have you remove that - than remove

this one.

 

Btw. "this one" is: *kalelb

 

*Also, while it's good to know I won't be taking your resources if the

site gets inactive**(due to suspend)*,* is the reactivate request script

still working, or is it manual only? I tried to open it linked somewhere

on the old website I believe, but it returned me back to the home page

of the website.*

 

*That's about it, I have to say the control panel looks great. Your

website looks modern and professional also. I haven't used standard

hosting for some years (now everything is some PaaS or other system

complicating things, using all kinds of scripts, the only advantage

being more access). This seems to be some really full featured cPanel

edition, and/or they simply updated things.

 

Have a great one!

*

*Best,

KalEl

[wolstech]

I see a single account with that username and a kaleb.heliohost.org domain. The domain is working properly. If that domain doesn't work for you, you're probably seeing a stale cache. Clear your browser cache, and if you're on Windows, you can open a command prompt and run: ipconfig /flushdns to empty the DNS cache as well.

 

The renewal script does still exist, it just moved. It's at https://heliohost.org/renew/ now. If you found a link to the old one (the old /home/support/scripts/renew link), let us know where so we can update the link. We love bug reports since they help us improve.

 

cPanel did get a new UI, which is probably what you're describing. The old appearance was called "x3" and was obsolete a few years ago. The new modern style is called "paper lantern" and has received good reviews from our users (in fact, so much so that we had users asking for it before we officially supported it!).

 

In the past year or so we've also introduced a few new things. Some of the highlights include the introduction of the Tommy server, updates to all of our software, Flask support, free SSL (a result of the upgrades, which enabled us to support a technology called SNI that allows for this), and AutoSSL, which gives you (and auto-renews) a free Comodo SSL certificate automatically (Johnny users need to set up Lets Encrypt manually if they want SSL).

 

If you have any questions, feel free to let us know. You can send us an email as you've done here, or you can join us on the forums over at https://helionet.org/

 

We're here if you need us and glad to help. Welcome to HelioHost!

[HelioHost]

Thank you for the prompt reply. Much appreciated.